Zayo woes

Tue Sep 19 00:01:03 UTC 2023

The problem we have run into is that there does not appear to be a "Zayo." There are dozens of acquisitions of regional providers with completely different infrastructure and teams and they have done a very poor job at gluing it all together. I have seen service orders that have gone *years* without being complete. There are also currently some breaking-the-entire-regional-network sorts of outages going on currently. I am guessing what clued employees they still have are quite tied up.

-Randy

----- On Sep 18, 2023, at 7:06 PM, JASON BOTHE via NANOG nanog at nanog.org wrote:

> Does anyone know what’s happening at Zayo? Tickets are taking weeks and months
> to get resolved, much less get a tech assigned to them.
> 
> The folks answering the noc phone are mere order takers and are only reading
> from a script, manager on duty/escalation lines go to voicemail.
> 
> If anyone can help get to a human in the transport group, that would be great.
> I’ve given up all hope at this point.
> 
> Appreciated.
> 
> Jason