Zayo woes

Mon Sep 18 23:06:08 UTC 2023

Does anyone know what’s happening at Zayo? Tickets are taking weeks and months to get resolved, much less get a tech assigned to them. 

The folks answering the noc phone are mere order takers and are only reading from a script, manager on duty/escalation lines go to voicemail. 

If anyone can help get to a human in the transport group, that would be great. I’ve given up all hope at this point. 

Appreciated. 

Jason 