AT&T Business Center completely broken for months - is it the norm?

Tue Oct 10 17:33:29 UTC 2023

use incognito mode

On Mon, Oct 9, 2023 at 10:44 PM Daniel Marks via NANOG <nanog at nanog.org>
wrote:

> This has been the case with most AT&T systems I’ve had to use in the past
> 5 years, FirstNet is even worse. As others suggested in trying different
> browsers, I found that a lot of (especially older) corporate firewalls just
> seem to hate AT&T websites and flipping on a VPN to <cloud provider> tends
> to resolve most of my issues.
>
> -Dan
>
> > On Oct 9, 2023, at 23:41, Mirai Azayaka <azayaka at apernet.io> wrote:
> >
> > Hi NANOG,
> >
> > Maybe this topic is better suited for the complaint department of AT&T
> > but I just want to confirm if it's just me or it's just AT&T...
> >
> > So I'm a new customer of AT&T's DIA network and I haven't been able to
> > make a payment since day one. (And it has been several months.) Just
> > wondering if a completely broken internal billing system is normal...
> > I only have limited experience with Hurricane Electric and Equinix
> > before. Wondering if Verizon or Comcast is also broken like AT&T. Here
> > are the issues I had with their system:
> > - Clicking random links around the portal will give you HTTP 400
> > errors, sometimes.
> > - I'm unable to add payment methods even after following the payment
> > tutorial exactly. The portal consistently gives HTTP 413 errors.
> > - Live chat doesn't work at all. Clicking the button returns HTTP 404
> > in my debugging console.
> > - Extremely slow for some tasks which may result in a HTTP 408.
> >
> > The system feels like a collection of HTTP error codes... How can it
> > be so broken? Are other ISP's internal billing systems broken like
> > this? Looking for anecdotes / experiences.
> >
> > Azayaka
>
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