Request for assistance with Verizon FIOS connection

Sat Jul 15 17:42:41 UTC 2023

I dunno ... I had to turn Verizon's FiOS IPv6 off because it wasn't 
playing well with my Pulse VPN. So they are providing it now (maybe not 
supporting it ;-)

On 7/15/2023 12:05 PM, Joe Klein wrote:
> As from a consumers standpoint, Verizon FIOS has published an IPv6 
> website, created a discussion forum, and stated they would soon 
> support. That was 14 years ago.
>
> Joe Klein
>
> On Sat, Jul 15, 2023, 3:46 AM Mel Beckman <mel at beckman.org> wrote:
>
>     Matt,
>
>     I missed where the OP indicated they've tried both a direct laptop
>     connection as well as another router. I think you may have seen my
>     reply suggesting that and thought that was the OP stating he'd
>     done it.
>
>     -mel
>     ------------------------------------------------------------------------
>     *From:* Matt Corallo <nanog at as397444.net>
>     *Sent:* Friday, July 14, 2023 9:44 PM
>     *To:* Mel Beckman <mel at beckman.org>; Neil Hanlon <neil at shrug.pw>;
>     nanog at nanog.org <nanog at nanog.org>
>     *Subject:* Re: Request for assistance with Verizon FIOS connection
>     OP indicated they've tried both a direct laptop connection as well
>     as another router. That seems to
>     meet the requirement for having ruled out his home-made router,
>     though obviously I agree one should
>     attempt to rule out any possible errors by doing transparent
>     packet sniffing analyzing the problem
>     carefully before escalating an issue. Hopefully everyone on this
>     list knows the value of the tech on
>     the other end of the line's time :)
>
>     Matt
>
>     On 7/14/23 9:07 PM, Mel Beckman wrote:
>     > Getting the FCC involved seems premature, since the OP hasn't
>     yet ruled out a problem with his home
>     > made router. Not that there's anything wrong with making your
>     own router, but it seems there is a
>     > burden of proof on the end user to demonstrate the problem isn't
>     at with the CPE. Even a test as
>     > simple as connecting a laptop up for a day and running pings
>     would rule out the CPE.
>     >
>     >    -mel
>     >
>     ----------------------------------------------------------------------------------------------------
>     > *From:* NANOG <nanog-bounces+mel=beckman.org at nanog.org> on
>     behalf of Matt Corallo <nanog at as397444.net>
>     > *Sent:* Friday, July 14, 2023 5:46 PM
>     > *To:* Neil Hanlon <neil at shrug.pw>; nanog at nanog.org <nanog at nanog.org>
>     > *Subject:* Re: Request for assistance with Verizon FIOS connection
>     > I've always had good luck with
>     https://consumercomplaints.fcc.gov/hc/en-us
>     > <https://consumercomplaints.fcc.gov/hc/en-us>. This tends to
>     result in
>     > a higher-level tech getting assigned to your ticket at least at
>     larger providers. Depending on where
>     > you are, your local government may have a similar process (e.g.
>     in NYC the city has a similar
>     > process that tends to get very high priority tech attention as
>     city council members will rake
>     > providers over the coals on individual complaints come
>     contract-renewal time).
>     >
>     > Matt
>     >
>     > On 7/14/23 8:01 AM, Neil Hanlon wrote:
>     >> Hi all - I apoligize for the not-necessarily-on-topic post, but
>     I've been struggling with this issue
>     >> for the past two
>     >> weeks and am about out of ideas and options other than ask here.
>     >>
>     >> The short version is I recently got FIOS at my (new) house, and
>     plugged in my router (SFF PC running
>     >> Vyos). Initially,
>     >> all was fine, however, some time later, connectivity to the
>     gateway given by the DHCP server is
>     >> completely lost. If I
>     >> force a renewal, the gateway (sometimes) comes back--sometimes
>     not. When it doesn't work, the
>     >> DHCPDISCOVER process has
>     >> to start over again and I often recive a lease in a completely
>     different subnet--which isn't really
>     >> the problem, but
>     >> seems to be symptomatic of whatever is happening upstream of me.
>     >>
>     >> The problem, from my perspective, is that the IPv4 gateway
>     given to me in my DHCP lease goes away
>     >> before my lease
>     >> expires--leading to broken v4 connectivity until either 1. the
>     system goes to renew the lease and
>     >> fails, starting over;
>     >> or 2. A watchdog notices and renews the lease (This is what I
>     have attempted to implement, without
>     >> much success).
>     >>
>     >> As a note, IPv6 connectivity (dhcpv6-pd, receiving a /56) is
>     entirely unaffected when IPv4
>     >> connectivity breaks.
>     >>
>     >> For the past week, I have been monitoring to various IPv4 and
>     IPv6 endpoints over ICMP and TCP, and
>     >> have been able to
>     >> chart the outages over that period. More or less, every two
>     hours, shortly after a lease is renewed,
>     >> the gateway
>     >> disappears. I'm happy to share more details and graphs/logs
>     with anyone who might be able to help.
>     >>
>     >> I have attempted to contact FIOS support several times and even
>     had a trouble ticket opened at one
>     >> point--though this
>     >> has been closed as they cannot apparently find any issue with
>     the ONT.
>     >>
>     >> I'm at my wit's end with this issue and would really appreciate
>     any and all help. Please contact me
>     >> off list if you need
>     >> additional details--I can provide ticket numbers/conversation
>     IDs/etc, as well as graphs/logs/etc.
>     >>
>     >> Best,
>     >> Neil Hanlon
>
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