Request for assistance with Verizon FIOS connection

Sat Jul 15 16:05:19 UTC 2023

As from a consumers standpoint, Verizon FIOS has published an IPv6 website,
created a discussion forum, and stated they would soon support. That was 14
years ago.

Joe Klein

On Sat, Jul 15, 2023, 3:46 AM Mel Beckman <mel at beckman.org> wrote:

> Matt,
>
> I missed where the OP indicated they've tried both a direct laptop
> connection as well as another router. I think you may have seen my reply
> suggesting that and thought that was the OP stating he'd done it.
>
> -mel
> ------------------------------
> *From:* Matt Corallo <nanog at as397444.net>
> *Sent:* Friday, July 14, 2023 9:44 PM
> *To:* Mel Beckman <mel at beckman.org>; Neil Hanlon <neil at shrug.pw>;
> nanog at nanog.org <nanog at nanog.org>
> *Subject:* Re: Request for assistance with Verizon FIOS connection
>
> OP indicated they've tried both a direct laptop connection as well as
> another router. That seems to
> meet the requirement for having ruled out his home-made router, though
> obviously I agree one should
> attempt to rule out any possible errors by doing transparent packet
> sniffing analyzing the problem
> carefully before escalating an issue. Hopefully everyone on this list
> knows the value of the tech on
> the other end of the line's time :)
>
> Matt
>
> On 7/14/23 9:07 PM, Mel Beckman wrote:
> > Getting the FCC involved seems premature, since the OP hasn't yet ruled
> out a problem with his home
> > made router. Not that there's anything wrong with making your own
> router, but it seems there is a
> > burden of proof on the end user to demonstrate the problem isn't at with
> the CPE. Even a test as
> > simple as connecting a laptop up for a day and running pings would rule
> out the CPE.
> >
> >    -mel
> >
> ----------------------------------------------------------------------------------------------------
> > *From:* NANOG <nanog-bounces+mel=beckman.org at nanog.org> on behalf of
> Matt Corallo <nanog at as397444.net>
> > *Sent:* Friday, July 14, 2023 5:46 PM
> > *To:* Neil Hanlon <neil at shrug.pw>; nanog at nanog.org <nanog at nanog.org>
> > *Subject:* Re: Request for assistance with Verizon FIOS connection
> > I've always had good luck with
> https://consumercomplaints.fcc.gov/hc/en-us
> > <https://consumercomplaints.fcc.gov/hc/en-us>. This tends to result in
> > a higher-level tech getting assigned to your ticket at least at larger
> providers. Depending on where
> > you are, your local government may have a similar process (e.g. in NYC
> the city has a similar
> > process that tends to get very high priority tech attention as city
> council members will rake
> > providers over the coals on individual complaints come contract-renewal
> time).
> >
> > Matt
> >
> > On 7/14/23 8:01 AM, Neil Hanlon wrote:
> >> Hi all - I apoligize for the not-necessarily-on-topic post, but I've
> been struggling with this issue
> >> for the past two
> >> weeks and am about out of ideas and options other than ask here.
> >>
> >> The short version is I recently got FIOS at my (new) house, and plugged
> in my router (SFF PC running
> >> Vyos). Initially,
> >> all was fine, however, some time later, connectivity to the gateway
> given by the DHCP server is
> >> completely lost. If I
> >> force a renewal, the gateway (sometimes) comes back--sometimes not.
> When it doesn't work, the
> >> DHCPDISCOVER process has
> >> to start over again and I often recive a lease in a completely
> different subnet--which isn't really
> >> the problem, but
> >> seems to be symptomatic of whatever is happening upstream of me.
> >>
> >> The problem, from my perspective, is that the IPv4 gateway given to me
> in my DHCP lease goes away
> >> before my lease
> >> expires--leading to broken v4 connectivity until either 1. the system
> goes to renew the lease and
> >> fails, starting over;
> >> or 2. A watchdog notices and renews the lease (This is what I have
> attempted to implement, without
> >> much success).
> >>
> >> As a note, IPv6 connectivity (dhcpv6-pd, receiving a /56) is entirely
> unaffected when IPv4
> >> connectivity breaks.
> >>
> >> For the past week, I have been monitoring to various IPv4 and IPv6
> endpoints over ICMP and TCP, and
> >> have been able to
> >> chart the outages over that period. More or less, every two hours,
> shortly after a lease is renewed,
> >> the gateway
> >> disappears. I'm happy to share more details and graphs/logs with anyone
> who might be able to help.
> >>
> >> I have attempted to contact FIOS support several times and even had a
> trouble ticket opened at one
> >> point--though this
> >> has been closed as they cannot apparently find any issue with the ONT.
> >>
> >> I'm at my wit's end with this issue and would really appreciate any and
> all help. Please contact me
> >> off list if you need
> >> additional details--I can provide ticket numbers/conversation IDs/etc,
> as well as graphs/logs/etc.
> >>
> >> Best,
> >> Neil Hanlon
>
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