Disney+ Geolocation (again)

Sat Nov 21 17:01:19 UTC 2020

It seems that help at disneyplus.com actually works.

Regards.

El El sáb, 21 nov. 2020 a la(s) 13:52, Mike Hammett <nanog at ics-il.net>
escribió:

> Jeff,
>
> I think this is another example of the disconnect between technical teams
> and support teams at consumer-facing organizations. Consumer-facing support
> often can't find their way out of a wet paper bag on consumer-related
> issues, much less on network issues.
>
> I think the community's impression so far is that the advised avenues are
> insufficient to actually solve anything. Since this message, there seems to
> have been more than one attempt to resolve these types of problems via that
> link without success. The support site linked to also has rather sparse
> information regarding how to solve these types of issues.
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> <https://www.facebook.com/ICSIL>
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> <https://www.facebook.com/mdwestix>
> <https://www.linkedin.com/company/midwest-internet-exchange>
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> ------------------------------
> *From: *"Jeff Mansukhani" <jeff at mansukhani.net>
> *To: *"Brian Turnbow" <b.turnbow at twt.it>, "Mike Hammett" <nanog at ics-il.net>,
> josh at imaginenetworksllc.com
> *Cc: *nanog at nanog.org
> *Sent: *Friday, November 20, 2020 5:29:48 PM
> *Subject: *Re[6]: Disney+ Geolocation (again)
>
>
> Yes, per the support team, ISP and end-users would go throuh the same
> initial point of contact to report issue so they may properly track and
> redirect as appropriate.  Thank you.
>
> ------ Original Message ------
> From: "Brian Turnbow" <b.turnbow at twt.it>
> To: "Jeff Mansukhani" <jeff at mansukhani.net>; "Mike Hammett" <
> nanog at ics-il.net>; "josh at imaginenetworksllc.com" <
> josh at imaginenetworksllc.com>
> Cc: "nanog at nanog.org" <nanog at nanog.org>
> Sent: 11/20/2020 11:32:45 AM
> Subject: Re: Re[4]: Disney+ Geolocation (again)
>
> Hi Jeff
> That seems to be oriented twords end users, not isps.
> Are you suggesting that isps call/chat customer service?
> So there Is no noc to noc services available?
>
> When I opened a chat saying that i was writing from an ISP the response
> was .... What Is an ISP?
>
> Thanks
> Brian
>
>
> Brian Turnbow
> ------------------------------
> *Da:* Jeff Mansukhani <jeff at mansukhani.net>
> *Inviato:* venerdì 20 novembre 2020 20:17
> *A:* Brian Turnbow; Mike Hammett; josh at imaginenetworksllc.com
> *Cc:* nanog at nanog.org
> *Oggetto:* Re[4]: Disney+ Geolocation (again)
>
> HI all,
>
> Sorry there is a misunderstanding.  Requests for Disney+ should go via
> https://help.disneyplus.com/csp instead.  Please kindly remove from your
> documentation and do not email  thse two @disneystreaming.com email
> addresses.
>
> Thank you
>
> J
>
> ------ Original Message ------
> From: "Brian Turnbow via NANOG" <nanog at nanog.org>
> To: "Mike Hammett" <nanog at ics-il.net>
> Cc: "nanog at nanog.org" <nanog at nanog.org>
> Sent: 11/16/2020 8:12:29 AM
> Subject: RE: Re[2]: Disney+ Geolocation (again)
>
> Hi Mike,
>
>
>
> You may want to add
>
> technical operations services team TechOps-Services at disneystreaming.com
>
>
>
> We wrote to the  distribution address and they replied forwarding it to
> services
>
>
>
> Brian
>
>
>
> *From:* NANOG <nanog-bounces+b.turnbow=twt.it at nanog.org> *On Behalf Of *Mike
> Hammett
> *Sent:* Friday, November 13, 2020 7:25 PM
> *To:* Jeff Mansukhani <jeff at mansukhani.net>
> *Cc:* Nanog at nanog.org
> *Subject:* Re: Re[2]: Disney+ Geolocation (again)
>
>
>
> I updated our page.  :-)
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
> Midwest-IX
> http://www.midwest-ix.com
>
>
> ------------------------------
>
> *From: *"Jeff Mansukhani" <jeff at mansukhani.net>
> *To: *"Seth Mattinen" <sethm at rollernet.us>, Nanog at nanog.org
> *Sent: *Thursday, November 12, 2020 5:49:40 PM
> *Subject: *Re[2]: Disney+ Geolocation (again)
>
> Specifically for Network Operators, you may email
> TechOps-Distribution at disneystreaming.com for technical issues relating
> to Disney+.  Hope this helps.
>
> Thanks
>
> J
>
>
>
>
>
> --
HM
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