<div><div dir="auto">It seems that <a href="mailto:help@disneyplus.com" target="_blank">help@disneyplus.com</a> actually works. </div></div><div><div dir="auto"><br></div><div dir="auto">Regards. </div><div dir="auto"><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">El El sáb, 21 nov. 2020 a la(s) 13:52, Mike Hammett <<a href="mailto:nanog@ics-il.net" target="_blank">nanog@ics-il.net</a>> escribió:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div><div style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)">Jeff,<div style="font-family:arial,helvetica,sans-serif"><br></div><div style="font-family:arial,helvetica,sans-serif">I think this is another example of the disconnect between technical teams and support teams at consumer-facing organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, much less on network issues.</div><div style="font-family:arial,helvetica,sans-serif"><br></div><div style="font-family:arial,helvetica,sans-serif">I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. Since this message, there seems to have been more than one attempt to resolve these types of problems via that link without success. The support site linked to also has rather sparse information regarding how to solve these types of issues.<br><br><div style="font-family:arial,helvetica,sans-serif"><span name="x" style="font-family:arial,helvetica,sans-serif"></span><br style="color:rgb(0,0,0);font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br style="color:rgb(0,0,0);font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-family:"times new roman";font-size:medium;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important;color:rgb(0,0,0)">-----</span><br style="color:rgb(0,0,0);font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="font-family:"times new roman";font-size:medium;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important;color:rgb(0,0,0)">Mike Hammett</span><br style="color:rgb(0,0,0);font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><a href="http://www.ics-il.com/" style="font-family:"times new roman";font-size:medium;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" rel="nofollow noopener noreferrer" target="_blank">Intelligent Computing Solutions</a><br style="color:rgb(0,0,0);font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><a href="https://www.facebook.com/ICSIL" style="font-family:"times new roman";font-size:medium;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" rel="nofollow noopener noreferrer" target="_blank"><img src="http://www.ics-il.com/images/fbicon.png" style="border:0pt none;font-family:"times new roman""></a><a href="https://plus.google.com/+IntelligentComputingSolutionsDeKalb" style="font-family:"times new roman";font-size:medium;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" rel="nofollow noopener noreferrer" target="_blank"><img src="http://www.ics-il.com/images/googleicon.png" style="border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dium;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" rel="nofollow noopener noreferrer" target="_blank"><img src="http://www.ics-il.com/images/youtubeicon.png" style="border:0pt none;font-family:"times new roman""></a><span name="x" style="font-family:arial,helvetica,sans-serif"></span><br></div><hr id="m_147165836250456990m_-3423788747511158546zwchr" style="font-family:arial,helvetica,sans-serif"><div style="font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;color:rgb(0,0,0)"><b style="font-family:Helvetica,Arial,sans-serif">From: </b>"Jeff Mansukhani" <<a href="mailto:jeff@mansukhani.net" style="font-family:Helvetica,Arial,sans-serif" target="_blank">jeff@mansukhani.net</a>><br><b style="font-family:Helvetica,Arial,sans-serif">To: </b>"Brian Turnbow" <<a href="mailto:b.turnbow@twt.it" style="font-family:Helvetica,Arial,sans-serif" target="_blank">b.turnbow@twt.it</a>>, "Mike Hammett" <<a href="mailto:nanog@ics-il.net" style="font-family:Helvetica,Arial,sans-serif" target="_blank">nanog@ics-il.net</a>>, <a href="mailto:josh@imaginenetworksllc.com" style="font-family:Helvetica,Arial,sans-serif" target="_blank">josh@imaginenetworksllc.com</a><br><b style="font-family:Helvetica,Arial,sans-serif">Cc: </b><a href="mailto:nanog@nanog.org" style="font-family:Helvetica,Arial,sans-serif" target="_blank">nanog@nanog.org</a><br><b style="font-family:Helvetica,Arial,sans-serif">Sent: </b>Friday, November 20, 2020 5:29:48 PM<br><b style="font-family:Helvetica,Arial,sans-serif">Subject: </b>Re[6]: Disney+ Geolocation (again)</div></div></div></div><div><div style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)"><div style="font-family:arial,helvetica,sans-serif"><div style="font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;color:rgb(0,0,0)"><br><br>





<div style="font-family:Helvetica,Arial,sans-serif">Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate.  Thank you.</div>
<div style="font-family:Helvetica,Arial,sans-serif"><br>
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<div style="font-family:Helvetica,Arial,sans-serif">------ Original Message ------</div>
<div style="font-family:Helvetica,Arial,sans-serif">From: "Brian Turnbow" <<a href="mailto:b.turnbow@twt.it" style="font-family:Helvetica,Arial,sans-serif" target="_blank">b.turnbow@twt.it</a>></div>
<div style="font-family:Helvetica,Arial,sans-serif">To: "Jeff Mansukhani" <<a href="mailto:jeff@mansukhani.net" style="font-family:Helvetica,Arial,sans-serif" target="_blank">jeff@mansukhani.net</a>>; "Mike Hammett" <<a href="mailto:nanog@ics-il.net" style="font-family:Helvetica,Arial,sans-serif" target="_blank">nanog@ics-il.net</a>>; "<a href="mailto:josh@imaginenetworksllc.com" style="font-family:Helvetica,Arial,sans-serif" target="_blank">josh@imaginenetworksllc.com</a>" <<a href="mailto:josh@imaginenetworksllc.com" style="font-family:Helvetica,Arial,sans-serif" target="_blank">josh@imaginenetworksllc.com</a>></div>
<div style="font-family:Helvetica,Arial,sans-serif">Cc: "<a href="mailto:nanog@nanog.org" style="font-family:Helvetica,Arial,sans-serif" target="_blank">nanog@nanog.org</a>" <<a href="mailto:nanog@nanog.org" style="font-family:Helvetica,Arial,sans-serif" target="_blank">nanog@nanog.org</a>></div>
<div style="font-family:Helvetica,Arial,sans-serif">Sent: 11/20/2020 11:32:45 AM</div>
<div style="font-family:Helvetica,Arial,sans-serif">Subject: Re: Re[4]: Disney+ Geolocation (again)</div>
<div style="font-family:Helvetica,Arial,sans-serif"><br>
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<div id="m_147165836250456990m_-3423788747511158546x573f30c8c52d476" style="font-family:Helvetica,Arial,sans-serif">
<blockquote cite="http://6cab7689-186d-4ab5-bc4f-b1e78b30ab2f@twt.it" style="font-family:Helvetica,Arial,sans-serif">
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt;line-height:1.3;color:rgb(31,73,125)" id="m_147165836250456990m_-3423788747511158546nine_body_n175e71-e470c" dir="auto">
<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif">Hi Jeff</div>
<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif">That seems to be oriented twords end users, not isps.</div>
<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif">Are you suggesting that isps call/chat customer service?</div>
<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif">So there Is no noc to noc services available?</div>
<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif"><br>
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<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif">When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP?</div>
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<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif">Thanks</div>
<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif">Brian</div>
<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif"><br>
</div>
<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif"><br>
</div>
<div id="m_147165836250456990m_-3423788747511158546nine-sign-n175e71-e470c" dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif">
<div dir="auto" style="font-family:Calibri,Arial,Helvetica,sans-serif">Brian Turnbow</div>
</div>
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<div id="m_147165836250456990m_-3423788747511158546quoted_header_n175e71-e470c" dir="auto" style="font-family:Helvetica,Arial,sans-serif">
<hr style="border:none;height:1px;font-family:Helvetica,Arial,sans-serif;background-color:rgb(225,225,225);color:rgb(225,225,225)">
<div style="border:none;padding:3pt 0cm 0cm;font-family:Helvetica,Arial,sans-serif" dir="auto"><span style="font-size:11pt;font-family:Calibri,Arial,Helvetica,sans-serif"><b style="font-family:Calibri,Arial,Helvetica,sans-serif">Da:</b> Jeff Mansukhani <<a href="mailto:jeff@mansukhani.net" style="font-family:Calibri,Arial,Helvetica,sans-serif" target="_blank">jeff@mansukhani.net</a>><br>
<b style="font-family:Calibri,Arial,Helvetica,sans-serif">Inviato:</b> venerdì 20 novembre 2020 20:17<br>
<b style="font-family:Calibri,Arial,Helvetica,sans-serif">A:</b> Brian Turnbow; Mike Hammett; <a href="mailto:josh@imaginenetworksllc.com" style="font-family:Calibri,Arial,Helvetica,sans-serif" target="_blank">
josh@imaginenetworksllc.com</a><br>
<b style="font-family:Calibri,Arial,Helvetica,sans-serif">Cc:</b> <a href="mailto:nanog@nanog.org" style="font-family:Calibri,Arial,Helvetica,sans-serif" target="_blank">nanog@nanog.org</a><br>
<b style="font-family:Calibri,Arial,Helvetica,sans-serif">Oggetto:</b> Re[4]: Disney+ Geolocation (again)<br>
</span></div>
</div>
<div id="m_147165836250456990m_-3423788747511158546quoted_body_n175e71-e470c" dir="auto" style="font-family:Helvetica,Arial,sans-serif">
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<div dir="auto" style="font-family:Helvetica,Arial,sans-serif">
<div style="font-family:Helvetica,Arial,sans-serif">HI all,</div>
<div style="font-family:Helvetica,Arial,sans-serif"><br>
</div>
<div dir="auto" style="font-family:Helvetica,Arial,sans-serif">
<div dir="auto" style="font-family:Helvetica,Arial,sans-serif">Sorry there is a misunderstanding.  Requests for Disney+ should go via <a href="https://help.disneyplus.com/csp" style="font-size:12pt;font-family:Helvetica,Arial,sans-serif" target="_blank">https://help.disneyplus.com/csp</a> instead.  Please kindly remove from your documentation
 and do not email  thse two @<a href="http://disneystreaming.com" style="font-family:Helvetica,Arial,sans-serif" target="_blank">disneystreaming.com</a> email addresses.</div>
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<div style="font-family:Helvetica,Arial,sans-serif">Thank you</div>
<div style="font-family:Helvetica,Arial,sans-serif"><br>
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<div style="font-family:Helvetica,Arial,sans-serif">J</div>
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</div>
<div style="font-family:Helvetica,Arial,sans-serif">------ Original Message ------</div>
<div style="font-family:Helvetica,Arial,sans-serif">From: "Brian Turnbow via NANOG" <<a href="mailto:nanog@nanog.org" style="font-family:Helvetica,Arial,sans-serif" target="_blank">nanog@nanog.org</a>></div>
<div style="font-family:Helvetica,Arial,sans-serif">To: "Mike Hammett" <<a href="mailto:nanog@ics-il.net" style="font-family:Helvetica,Arial,sans-serif" target="_blank">nanog@ics-il.net</a>></div>
<div style="font-family:Helvetica,Arial,sans-serif">Cc: "<a href="mailto:nanog@nanog.org" style="font-family:Helvetica,Arial,sans-serif" target="_blank">nanog@nanog.org</a>" <<a href="mailto:nanog@nanog.org" style="font-family:Helvetica,Arial,sans-serif" target="_blank">nanog@nanog.org</a>></div>
<div style="font-family:Helvetica,Arial,sans-serif">Sent: 11/16/2020 8:12:29 AM</div>
<div style="font-family:Helvetica,Arial,sans-serif">Subject: RE: Re[2]: Disney+ Geolocation (again)</div>
<div style="font-family:Helvetica,Arial,sans-serif"><br>
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<div id="m_147165836250456990m_-3423788747511158546x0f2fa73b1c5b4a4" style="font-family:Helvetica,Arial,sans-serif">
<blockquote style="font-family:Helvetica,Arial,sans-serif">
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<p class="MsoNormal" style="font-family:Helvetica,Arial,sans-serif"><span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)">Hi Mike,
</span></p>
<p class="MsoNormal" style="font-family:Helvetica,Arial,sans-serif"><span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)"> </span></p>
<p class="MsoNormal" style="font-family:Helvetica,Arial,sans-serif"><span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)">You may want to add   </span></p>
<p class="MsoNormal" style="font-family:Helvetica,Arial,sans-serif"><span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)">technical operations services team</span><span style="font-family:calibri,sans-serif;color:black">
</span><span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)"><a href="mailto:TechOps-Services@disneystreaming.com" style="font-family:calibri,sans-serif" target="_blank">TechOps-Services@disneystreaming.com</a></span></p>
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<p class="MsoNormal" style="font-family:Helvetica,Arial,sans-serif"><span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)">We wrote to the  distribution address and they replied forwarding it to services</span></p>
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<p class="MsoNormal" style="font-family:Helvetica,Arial,sans-serif"><span style="font-size:11pt;font-family:calibri,sans-serif;color:rgb(31,73,125)">Brian</span></p>
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<p class="MsoNormal" style="font-family:Helvetica,Arial,sans-serif"><b style="font-family:Helvetica,Arial,sans-serif"><span style="font-size:11pt;font-family:calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:calibri,sans-serif"> NANOG <<a href="mailto:nanog-bounces+b.turnbow=twt.it@nanog.org" style="font-family:calibri,sans-serif" target="_blank">nanog-bounces+b.turnbow=twt.it@nanog.org</a>>
<b style="font-family:calibri,sans-serif">On Behalf Of </b>Mike Hammett<br>
<b style="font-family:calibri,sans-serif">Sent:</b> Friday, November 13, 2020 7:25 PM<br>
<b style="font-family:calibri,sans-serif">To:</b> Jeff Mansukhani <<a href="mailto:jeff@mansukhani.net" style="font-family:calibri,sans-serif" target="_blank">jeff@mansukhani.net</a>><br>
<b style="font-family:calibri,sans-serif">Cc:</b> <a href="mailto:Nanog@nanog.org" style="font-family:calibri,sans-serif" target="_blank">Nanog@nanog.org</a><br>
<b style="font-family:calibri,sans-serif">Subject:</b> Re: Re[2]: Disney+ Geolocation (again)</span></p>
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<p class="MsoNormal" style="margin-bottom:12pt;font-family:Helvetica,Arial,sans-serif"><span style="font-size:10pt;font-family:arial,sans-serif;color:black">I updated our page.  :-)</span></p>
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<br>
-----<br>
Mike Hammett<br>
Intelligent Computing Solutions<br>
<a href="http://www.ics-il.com" style="font-family:arial,sans-serif" target="_blank">http://www.ics-il.com</a><br>
<br>
Midwest-IX<br>
<a href="http://www.midwest-ix.com" style="font-family:arial,sans-serif" target="_blank">http://www.midwest-ix.com</a></span></p>
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<p class="MsoNormal" style="font-family:Helvetica,Arial,sans-serif"><b style="font-family:Helvetica,Arial,sans-serif"><span style="font-family:helvetica,sans-serif;color:black">From:
</span></b><span style="font-family:helvetica,sans-serif;color:black">"Jeff Mansukhani" <<a href="mailto:jeff@mansukhani.net" style="font-family:helvetica,sans-serif" target="_blank">jeff@mansukhani.net</a>><br>
<b style="font-family:helvetica,sans-serif">To: </b>"Seth Mattinen" <<a href="mailto:sethm@rollernet.us" style="font-family:helvetica,sans-serif" target="_blank">sethm@rollernet.us</a>>,
<a href="mailto:Nanog@nanog.org" style="font-family:helvetica,sans-serif" target="_blank">Nanog@nanog.org</a><br>
<b style="font-family:helvetica,sans-serif">Sent: </b>Thursday, November 12, 2020 5:49:40 PM<br>
<b style="font-family:helvetica,sans-serif">Subject: </b>Re[2]: Disney+ Geolocation (again)<br>
<br>
Specifically for Network Operators, you may email <br>
<a href="mailto:TechOps-Distribution@disneystreaming.com" style="font-family:helvetica,sans-serif" target="_blank">TechOps-Distribution@disneystreaming.com</a> for technical issues relating
<br>
to Disney+.  Hope this helps.<br>
<br>
Thanks<br>
<br>
J<br>
<br>
<br>
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</div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">HM</div>