365x24x7

Fri Apr 15 13:52:11 UTC 2011

On Apr 15, 2011, at 9:37 AM, Greg Moore wrote:

> When I did this years ago I found 5 was really a minimum so that I could cover weekends and then had extra coverage as needed during the week.
> 
> I did find it was good to swap out the graveyard shift every 6 months or so.   
> 

When I worked with NASA and the Navy on remote locations that needed full time staffing, the rule of thumb was
5 people and 4 shifts was the absolute minimum, and the people had to be motivated enough to pull 12 hour shifts on a regular basis (i.e., this
was very bare bones). The 4th shift was needed during the weekends. 

Anything less, and you would have uncovered periods if, say, 2 people got sick simultaneously.

Regards
Marshall

> -----Original Message-----
> From: harbor235
> Sent: Friday, April 15, 2011 9:14 AM
> To: NANOG list
> Subject: 365x24x7
> 
> If I were going to provide a 365x24x7 NOC, how many teams of personnel do I
> need
> to fully cover operations? I assume minimally you need 3 teams to cover the
> required
> 24 hr coverage, but there is off time and schedule rotation?
> 
> thoughts, experience?
> 
> Mike
> 
> 
> 