What to do when your ISP off-shores tech support

Wed Dec 24 20:43:02 UTC 2008

Matthew Black wrote:
> 
> 
> Going through COVAD's interactive DSL chooser,
> there are no options for RESIDENTIAL service.
> 
> <http://covad.com/web/index.html>
> 
> 
> DSLextreme is charging a higher price than Verizon
> and I suspect they are simply reselling Verizon's
> DSL rather than connecting my copper to their
> network. That's hardly what I consider CLEC service.
> I could be wrong and would switch if I could. But I
> don't see them offering voice and that's why I conclude
> they are reselling Verizon's DSL service.
> 

You get what you pay for (most of the time).

Most locals do resell the ILEC service. However, they have more access 
to the ILEC than you do (bigger customer and all that), and they take 
over at layer 2. If you think you'll get worse service from a local ISP 
because they aren't a CLEC, you'd be dead wrong.

~Seth