<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>Ignoring abuse complaints doesn't shield one from the responsibility of acting upon those complaints. If someone under your control isn't doing their job, you need to cut them off.<br><br><div><span name="x"></span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline !important;float:none">-----</span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new 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style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Brandon Zhi" <Brandon@huize.asia><br><b>To: </b>"Tim Burke" <tim@mid.net><br><b>Cc: </b>nanog@nanog.org<br><b>Sent: </b>Monday, March 20, 2023 6:54:41 AM<br><b>Subject: </b>Re: Spamhaus flags any IP announced by our ASN as a criminal network<br><br><div dir="ltr"><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><br>It seems you've reached the point that they ignore specific prefixes and set every prefix you are advertising as criminal.</blockquote><div><div dir="ltr"><div dir="ltr"><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px"><b style="font-size:12px;color:rgb(24,43,75);font-family:Helvetica,sans-serif"><br></b></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px">Our sponsor (LIR) <a href="http://62yun.com" target="_blank">62yun.com</a>, they have 2 prefixes for VPS/Dedicated Server using our ASN.<b style="font-size:12px;color:rgb(24,43,75);font-family:Helvetica,sans-serif"><br></b></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px">62yun did receive a lot of complaints, but as far as I know they have been handling them (their head said their team is not good at English and so they did not reply emails)<br></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px">For me, I cannot reply to all emails for them, since I don't have that much time. I also need to work for my company.<br></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px"><br></div><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote"><br><span style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small">As I understand it, most things at Spamhaus are manual determinations.<br></span><span style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small">You click on "show details" and they give you a list of timestamped<br></span><span style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small">report IDs, each with a 1-line description of the reviewer's<br></span><span style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small">assessment of the fault.</span></blockquote><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px"><div class="gmail-yj6qo" style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small"></div><br class="gmail-Apple-interchange-newline"></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px">I checked <a href="https://check.spamhaus.org/listed/?searchterm=46.23.100.0" target="_blank">https://check.spamhaus.org/listed/?searchterm=46.23.100.0</a> and the reason they gave us was simple, saying our not willing to handle abuse. but we stressed with them many times that we are 2 different companies. We also do not have the authority to handle these complaints, but we will alert <a href="http://62yun.com" target="_blank">62yun.com</a>.</div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px"><br></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px">But they still intend to blacklist all the prefixes under our ORG ID, even if the user is not us.<br><br></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px"><br></div><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote">Based on my past experiences, Spamhaus is rather gracious at first, but if you ignore them, they will start blocking you en masse. About 10 years ago, I worked for a datacenter/NSP and personally handled all Spamhaus complaints, and as soon as I left to go to another company (and the company stopped taking care of the complaints), Spamhaus blocked every single one of their IPs until they committed to actually handling the complaints again.</blockquote><div><br></div><div><br></div><div>This has little impact on <a href="http://62yun.com" target="_blank">62yun.com</a>'s VPS business, and my feeling is that if someone uses their VPS to build a mail server those emails that are sent from this server may be rejected.<br><br>However, we are recently building a CDN for one of our partners (a social media company), and we need to use a provider like vultr, which is not really an IP Transit provider, to announce prefixes, however, they reject prefixes on the Spamhaus list.<br></div><div><br></div><div>I don't think any ISP would reject an IP that is on the Spamhaus list.<br></div><div><br></div><div> </div><div><br></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px"></div></div></div></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px"><b style="font-size:12px;color:rgb(24,43,75);font-family:Helvetica,sans-serif">Brandon Zhi</b></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px"><font color="#5f5f5f" face="Helvetica, sans-serif"><span style="font-size:10.6667px">HUIZE LTD</span></font></div><div style="color:rgb(0,0,0);font-family:"lucida Grande",Verdana;font-size:14px"><p class="MsoNormal" style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small"><span lang="EN-HK" style="font-size:8pt;font-family:Helvetica,sans-serif;color:black"><a href="https://huize.asia/" style="outline:none;color:rgb(40,108,69)" target="_blank"><span style="color:rgb(4,74,145)">www.huize.asia</span> </a>| <a href="https://www.ixp.su/" style="outline:none;color:rgb(40,108,69)" target="_blank"><span style="color:rgb(4,74,145)">www.ixp.su</span></a> | Twitter</span></p><p class="MsoNormal" style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small"><br></p><p class="MsoNormal" style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small">This e-mail and any attachments or any reproduction of this e-mail in whatever manner are confidential and for the use of the addressee(s) only. HUIZE LTD can’t take any liability and guarantee of the text of the email message and virus.</p></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, 20 Mar 2023 at 02:29, Tim Burke <<a href="mailto:tim@mid.net" target="_blank">tim@mid.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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Have you received complaints from Spamhaus in the past? If so, have you acted on them in a timely manner?
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<div>Based on my past experiences, Spamhaus is rather gracious at first, but if you ignore them, they will start blocking you en masse. About 10 years ago, I worked for a datacenter/NSP and personally handled all Spamhaus complaints, and as soon as I left to
go to another company (and the company stopped taking care of the complaints), Spamhaus blocked every single one of their IPs until they committed to actually handling the complaints again.</div>
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<div>V/r</div>
<div>Tim</div>
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<div>On Mar 18, 2023, at 8:57 AM, Brandon Zhi <<a href="mailto:Brandon@huize.asia" target="_blank">Brandon@huize.asia</a>> wrote:</div>
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<div dir="ltr">Hello guy,
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<div>We recently discovered that any IP address announced by our ASN is blacklisted by Spamhaus, even if we only announced it but not use it.<br>
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I would like to ask if this is manually set by Spamhaus or is the system misjudgment? Has anyone encountered the same situation as us?<br>
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<div>Best,</div>
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<div style="font-family:"lucida Grande",Verdana;font-size:14px"><b style="font-size:12px;color:rgb(24,43,75);font-family:Helvetica,sans-serif">Brandon Zhi</b></div>
<div style="font-family:"lucida Grande",Verdana;font-size:14px"><font color="#5f5f5f" face="Helvetica, sans-serif"><span style="font-size:10.6667px">HUIZE LTD</span></font></div>
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<span lang="EN-HK" style="font-size:8pt;font-family:Helvetica,sans-serif"><a href="https://huize.asia/" style="outline:none;color:rgb(40,108,69)" target="_blank"><span style="color:rgb(4,74,145)">www.huize.asia</span> </a>| <a href="https://www.ixp.su/" style="outline:none;color:rgb(40,108,69)" target="_blank"><span style="color:rgb(4,74,145)">www.ixp.su</span></a> | Twitter</span></p>
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This e-mail and any attachments or any reproduction of this e-mail in whatever manner are confidential and for the use of the addressee(s) only. HUIZE LTD can’t take any liability and guarantee of the text of the email message and virus.</p>
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