<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style>
</head>
<body dir="ltr">
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class="elementToProof">
<span class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)"><font face="Times New Roman" size="3" class="x_elementToProof ContentPasted0">Hello
all,</font></span>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof"><br class="ContentPasted0">
</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof ContentPasted0">One of my NetOps engineers resides in Lima, Ohio and they are receiving terrible bufferbloat, packet loss, and random disconnects.</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof"><br class="ContentPasted0">
</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0 ContentPasted0">I have been pinging 24.33.160.213 (Lima, OH Spectrum/Chart Node) and it's rejecting a ton of packets. This has been going on for weeks.</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0"><br class="ContentPasted0">
</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0 ContentPasted0">Node having problems: lag-1.limaohid01h.netops.charter.com</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0"><br class="ContentPasted0">
</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0 ContentPasted0">NOC seems like they don't care, same with OSP in the field.</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0"><br class="ContentPasted0">
</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0 ContentPasted0">There is no reason why this hop (#13) should have up to 613ms ping times. </font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0"><br class="ContentPasted0">
</font></div>
<div class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)">
<font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0 ContentPasted0">Thank you,</font></div>
<span class="x_elementToProof" style="font-size:15px;font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;margin:0px;background-color:rgb(255, 255, 255)"><font face="Times New Roman" size="3" class="x_elementToProof x_ContentPasted0 ContentPasted0">Austin</font></span><br>
</div>
<div class="elementToProof">
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div id="Signature">
<div>
<div><img style="max-width: initial; width: 658px; height: 329px;" id="imageSelected0" width="658" height="329" data-outlook-trace="F:1|T:1" src="cid:d929237e-d932-4060-9dbb-f4b99b12afa4"><br>
</div>
</div>
</div>
</div>
</body>
</html>