<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body style="overflow-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;"><span style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2; background-color: rgb(255, 255, 255);">Hi,</span><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;">Long time lurker, first time poster. Sorry in advance if this is the wrong forum for something like this.</div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;">My mom's ISP (Yondoo) seems to be providing DOCSIS 3.1 CPE (Customer Premises Equipment) with a built-in router, without providing the ability to change the admin password from "password" on it.</div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><img id="<62D9C672-3467-476E-8359-AA1A205275C2>" src="cid:06993768-8617-4B50-8BB8-15FA5D316456" alt="Screenshot 2023-02-03 at 9.49.15 PM.png" width="640" class="Apple-web-attachment Singleton" style="opacity: 1;"></div><br style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><img id="<2C7BE26A-5DB8-4191-AECA-82C8E21D8C63>" src="cid:BC903EF4-5C79-48F2-B0ED-7A5FF6B224FE" alt="Screenshot 2023-02-03 at 9.51.51 PM.png" width="386" class="Apple-web-attachment Singleton" style="opacity: 1;"></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;">Their customer service rep said that this is not only WAI, but also wanted to charge her $50 to have a tech come out and change it. Which is obviously less than ideal.</div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;">That aside, this seems like a pretty egregious security standard which, from my understanding, can have fairly dire security implications... e.g., DNS server settings can be pointed at whatever someone wants here.</div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;">My mom is elderly and had already fallen victim to a call center scammer a couple years ago. They briefly took control over her laptop before she called for backup. So I'm just a little concerned that we have no control over changing this router's admin password — from “password” — in a pinch, without waiting for a truck roll && shelling out $50.</div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;">I've sent her a DOCSIS 3.1 modem that doesn't have a router built-in, in hopes that they'll let us bring our own. She does have Google Wifi, but we can't even put their router into bridge mode. So she would be double NATed <i>and</i> have no control over changing the admin password on the first router.</div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;">Anyone have any experience with Yondoo? I've tried reaching out to them on multiple fronts, but have yet to hear back from them on this. A tech is scheduled to come out tomorrow, so the plan is to beg (bribe?) them to let us use our own modem and then take it from there.</div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;">Thanks,</div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-variant-ligatures: normal; orphans: 2; widows: 2;">Todd</div></body></html>