<div dir="ltr">Totally see your perspective. I'd say that's pretty unique to your space though, given the majority of (domestic) fixed broadband customers don't have that choice. <div><br></div><div>But completely understand what you are saying. </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jan 3, 2023 at 11:05 AM Mike Hammett <<a href="mailto:nanog@ics-il.net">nanog@ics-il.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg8108776048665804979"><div><div style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)">SLAs are irrelevant to customer perception, only to bean counters.<br><br>Few to no residential-class services have an SLA whatsoever, yet they'll be the most demanding at any perceived slight.<div><br></div><div>Stand by your SLA all you want, but if a customer's expectations (realistic or not) aren't met, they'll not only leave, but they'll tell everyone else how terrible you are.</div><div><br></div><div>From a sales perspective, if you can demonstrate that a competitor network cannot do something and that you can with tooling a layperson understands and trusts, you've made big progress.</div><div><br></div><div>I've visited friends and employees homes and found that while plugged in, a streaming service could not send a single stream at full resolution without buffering. It would be nice to show numbers (not just a feeling) that the other service could only deliver X megabit, while your service could deliver Y megabit.</div><div><br><div><span name="x"></span><br style="color:rgb(0,0,0);font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br style="color:rgb(0,0,0);font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb(0,0,0);font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline">-----</span><br style="color:rgb(0,0,0);font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb(0,0,0);font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline">Mike Hammett</span><br style="color:rgb(0,0,0);font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><a href="http://www.ics-il.com/" style="font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" rel="nofollow noopener noreferrer" target="_blank">Intelligent Computing Solutions</a><br style="color:rgb(0,0,0);font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><a href="https://www.facebook.com/ICSIL" style="font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" rel="nofollow noopener noreferrer" target="_blank"><img src="http://www.ics-il.com/images/fbicon.png" style="border: 0pt none;"></a><a href="https://plus.google.com/+IntelligentComputingSolutionsDeKalb" style="font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" rel="nofollow noopener noreferrer" target="_blank"><img src="http://www.ics-il.com/images/googleicon.png" style="border: 0pt none;"></a><a href="https://www.linkedin.com/company/intelligent-computing-solutions" style="font-family:"times new roman";font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" rel="nofollow noopener noreferrer" target="_blank"><im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 enough available capacity for {insert whatever the customer is trying to do here}. <br>> <br>> Can they run 4 YouTubeTV streams or can they run 20? <br>> Can they download a file at 5 megabits/s or 15 gigabits/s? <br>> <br>> <br>> There's not a problem to be solved, but information of a variety of types to be gleaned for a variety of purposes. <br><br>        Most SLAs only cover on-net services, I recommend having a good<br>on-net server for testing purposes and knowing your immediate upstream<br>and peer upstreams test points.  I do recommend that most carriers have<br>an iperf3/iperf2 test point.  You may find your carriers have one as<br>well, even if it's not listed in their support pages.  <br><br>        I've found this useful when you suspect some problem, including<br>a link hashing problem that only impacts a few flows.<br><br>        - jared<br><br>-- <br>Jared Mauch  | pgp key available via finger from <a href="mailto:jared@puck.nether.net" target="_blank">jared@puck.nether.net</a><br>clue++;      | <a href="http://puck.nether.net/~jared/" target="_blank">http://puck.nether.net/~jared/</a>  My statements are only mine.<br></div><br></div></div></div></div></blockquote></div>