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<p class="MsoPlainText">> I asked him to remotely reboot the modem because there was high packet loss.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">FWIW, as a customer (assuming residential), you can login to the website and check for area outages/impairments at
<a href="https://www.xfinity.com/support/status-map">https://www.xfinity.com/support/status-map</a>. You can also use the Xfinity app to remotely reboot your cable modem, run diagnostics/check for outages, etc. See
<a href="https://www.xfinity.com/support/articles/check-service-outage">https://www.xfinity.com/support/articles/check-service-outage</a>
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">> Both times I've talked with him, he noted the high packet loss, started to reboot the modem, and then asked me point-blank if we had any PoE switches on our network.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">High packet loss typically suggests an RF impairment of some type. I don’t know how to explain the PoE comment but am happy to look at your connection if you want to email me off-list. <o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">> I said "it's up and working fine, why would I reboot it?".<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">In some cases a reboot will trigger a pull of the latest firmware, which might include security fixes, performance improvements, and other changes.
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Jason<o:p></o:p></p>
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