<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'><font face="arial, helvetica, sans-serif"><span style="font-size: 13.3333px;">https://www.mailop.org/</span></font><br><br><div style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span name="x"></span><br><br>-----<br>Mike Hammett<br>Intelligent Computing Solutions<br>http://www.ics-il.com<br><br>Midwest-IX<br>http://www.midwest-ix.com<span name="x"></span><br></div><br><hr id="zwchr" style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 10pt;"><div style="color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; font-size: 12pt; font-weight: normal; font-style: normal; text-decoration: none;"><b>From: </b>"Payam Poursaied" <me@payam124.com><br><b>To: </b>"NANOG" <nanog@nanog.org><br><b>Sent: </b>Wednesday, December 8, 2021 9:53:18 PM<br><b>Subject: </b>Looking for a Microsoft contact for helping a long lasting email delivery problem between Google and MS 365<br><br><style><!--
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--></style><div class="WordSection1"><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Hi</span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Sorry guys if this message bothers you. I would really appreciate it if someone from Microsoft, from the org deals with spam/quarantine Microsoft 365 Business email service could contact me offlist.</span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">We have a long-standing email delivery problem between Google (Google Workspace) and Microsoft (Microsoft 365 Business).</span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Since October 15<sup>th</sup>, when I found enough evidence of a problem with the Microsoft filtering system, I have gone through so many avenues. And I have documented all the communications and got nowhere. So believe me! I’m not calling for a CEO because of a tasteless cookie! </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Google Support does not help (and honestly could not do more. As Google’s servers have delivered to MS servers)</span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">October 15<sup>th</sup>, support ticket here: <a href="http://go.microsoft.com/fwlink/?LinkID=614866&clcid" target="_blank">http://go.microsoft.com/fwlink/?LinkID=614866&clcid</a>, support number: SR1530082617, result: technically nothing!</span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">November 10<sup>th</sup>, support ticket here: <a href="http://go.microsoft.com/fwlink/?LinkID=614866&clcid" target="_blank">http://go.microsoft.com/fwlink/?LinkID=614866&clcid</a>, support number: SRX1531269453, result: technically nothing!</span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">November 17<sup>th</sup>, eventually, I signed up for an MS Business account to replicate the problem and escalate it within MS. So many back and forth, the last call was sending the EML, which I sent. Needless to say, sending the problematic content to the support was another mess! As those content got filtered by MS Mailserver. Ticket number 28465129. I should say the support guy is trying to do his best, but you can imagine it would be much challenging to voice up for an edge case in a large organization.</span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">I have been working in a 1K-headcount company and have seen genuine customer cases get mistreated. So I feel challenges at the size of MS. So, if anyone from MS is willing to give a hand to pinpoint the problem and get it solved, please contact me offlist. </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Best Regards</span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Payam Poursaied</span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p><p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"> </span></p></div></div><br></div></body></html>