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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Hi<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Sorry guys if this message bothers you. I would really appreciate it if someone from Microsoft, from the org deals with spam/quarantine Microsoft 365 Business email service could contact me offlist.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>We have a long-standing email delivery problem between Google (Google Workspace) and Microsoft (Microsoft 365 Business).<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Since October 15<sup>th</sup>, when I found enough evidence of a problem with the Microsoft filtering system, I have gone through so many avenues. And I have documented all the communications and got nowhere. So believe me! I’m not calling for a CEO because of a tasteless cookie! <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Google Support does not help (and honestly could not do more. As Google’s servers have delivered to MS servers)<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>October 15<sup>th</sup>, support ticket here: <a href="http://go.microsoft.com/fwlink/?LinkID=614866&clcid">http://go.microsoft.com/fwlink/?LinkID=614866&clcid</a>, support number: SR1530082617, result: technically nothing!<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>November 10<sup>th</sup>, support ticket here: <a href="http://go.microsoft.com/fwlink/?LinkID=614866&clcid">http://go.microsoft.com/fwlink/?LinkID=614866&clcid</a>, support number: SRX1531269453, result: technically nothing!<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>November 17<sup>th</sup>, eventually, I signed up for an MS Business account to replicate the problem and escalate it within MS. So many back and forth, the last call was sending the EML, which I sent. Needless to say, sending the problematic content to the support was another mess! As those content got filtered by MS Mailserver. Ticket number 28465129. I should say the support guy is trying to do his best, but you can imagine it would be much challenging to voice up for an edge case in a large organization.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>I have been working in a 1K-headcount company and have seen genuine customer cases get mistreated. So I feel challenges at the size of MS. So, if anyone from MS is willing to give a hand to pinpoint the problem and get it solved, please contact me offlist. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Best Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Payam Poursaied<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div></body></html>