<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>Leave aside any conversation about whether the business has the ability (or approval) to pay for it or not.<div><br></div><div><br></div><div>Is it appropriate for organizations that provide services to end-users to require that you are a paying customer to contact their support?</div><div><br></div><div>Is it appropriate to pretend to be your complaining customer to get support on network-level issues (IP Geolocation, false VPN notices, buffering, despite a clean path to their CDN, etc.)?<br><br><div><span name="x"></span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline !important;float:none">-----</span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb( 0 , 0 , 0 );font-family:'times new 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