<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">On Dec 29, 2020, at 11:53 AM, Michael Thomas <<a href="mailto:mike@mtcc.com" class="">mike@mtcc.com</a>> wrote:<div><blockquote type="cite" class=""><div class=""><div class=""><br class="">On 12/29/20 8:42 AM, Aaron Wendel wrote:<br class=""><blockquote type="cite" class="">Oh, we still get calls about speed issues. It's always wonderful when someone puts their own 10 year old Linksys WRT54G and double NATs behind our CPE then sends in a speed test wondering why they're only getting 10Mbits on their Gbit line. We get those ALL the time. :)<br class=""><br class=""></blockquote>Does your CPE not have wireless? If it's double NAT'ing it's at least a router. If it doesn't have wireless, wouldn't it be cheaper to add it so you don't get the support calls?<br class=""><br class="">Mike<br class=""><br class=""></div></div></blockquote></div>Supplying any configurable residential CPE would not necessarily be cheaper. The tracking and accounting for the hardware and qualifying said hardware, not to mention truck rolls for hardware updates, could well be more costly than fielding support calls (which would likely not decrease anyway).<div class=""><br class=""></div><div class="">An intangible benefit of ‘free residential service’ is creation of good will far exceeding that received by many other ISPs. <br class=""><div class=""><div class="">-</div><div class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><span class="Apple-style-span" style="border-collapse: separate; font-size: 14px; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; line-height: normal; border-spacing: 0px; -webkit-text-decorations-in-effect: none;"><span class="Apple-style-span" style="border-collapse: separate; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; line-height: normal; border-spacing: 0px; -webkit-text-decorations-in-effect: none;"><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px; font-size: 12px; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; line-height: normal; -webkit-text-decorations-in-effect: none;"><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; line-height: normal; -webkit-text-decorations-in-effect: none;"><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; line-height: normal; -webkit-text-decorations-in-effect: none;"><div class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">James R. Cutler</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><a href="mailto:James.cutler@consultant.com" class="">James.cutler@consultant.com</a></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">GPG keys: <a href="hkps://hkps.pool.sks-keyservers.net" class="">hkps://hkps.pool.sks-keyservers.net</a></div></div></span></span></span></span></span></div></div></div></div><div></div></div></div></body></html>