<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>Jeff,<div><br></div><div>I think this is another example of the disconnect between technical teams and support teams at consumer-facing organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, much less on network issues.</div><div><br></div><div>I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. Since this message, there seems to have been more than one attempt to resolve these types of problems via that link without success. The support site linked to also has rather sparse information regarding how to solve these types of issues.<br><br><div><span name="x"></span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline !important;float:none">-----</span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline !important;float:none">Mike Hammett</span><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><a href="http://www.ics-il.com/" style="font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" target="_blank" rel="nofollow noopener noreferrer">Intelligent Computing Solutions</a><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><a href="https://www.facebook.com/ICSIL" style="font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" target="_blank" rel="nofollow noopener noreferrer"><img src="http://www.ics-il.com/images/fbicon.png" style="border:0pt none"></a><a href="https://plus.google.com/+IntelligentComputingSolutionsDeKalb" 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Brothers WISP</a><br style="color:rgb( 0 , 0 , 0 );font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><a href="https://www.facebook.com/thebrotherswisp" style="font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" target="_blank" rel="nofollow noopener noreferrer"><img src="http://www.ics-il.com/images/fbicon.png" style="border:0pt none"></a><a href="https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg" style="font-family:'times new roman';font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" target="_blank" rel="nofollow noopener noreferrer"><img src="http://www.ics-il.com/images/youtubeicon.png" style="border:0pt none"></a><span name="x"></span><br></div><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Jeff Mansukhani" <jeff@mansukhani.net><br><b>To: </b>"Brian Turnbow" <b.turnbow@twt.it>, "Mike Hammett" <nanog@ics-il.net>, josh@imaginenetworksllc.com<br><b>Cc: </b>nanog@nanog.org<br><b>Sent: </b>Friday, November 20, 2020 5:29:48 PM<br><b>Subject: </b>Re[6]: Disney+ Geolocation (again)<br><br>
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<div>Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you.</div>
<div><br>
</div>
<div>------ Original Message ------</div>
<div>From: "Brian Turnbow" <<a href="mailto:b.turnbow@twt.it" target="_blank">b.turnbow@twt.it</a>></div>
<div>To: "Jeff Mansukhani" <<a href="mailto:jeff@mansukhani.net" target="_blank">jeff@mansukhani.net</a>>; "Mike Hammett" <<a href="mailto:nanog@ics-il.net" target="_blank">nanog@ics-il.net</a>>; "<a href="mailto:josh@imaginenetworksllc.com" target="_blank">josh@imaginenetworksllc.com</a>" <<a href="mailto:josh@imaginenetworksllc.com" target="_blank">josh@imaginenetworksllc.com</a>></div>
<div>Cc: "<a href="mailto:nanog@nanog.org" target="_blank">nanog@nanog.org</a>" <<a href="mailto:nanog@nanog.org" target="_blank">nanog@nanog.org</a>></div>
<div>Sent: 11/20/2020 11:32:45 AM</div>
<div>Subject: Re: Re[4]: Disney+ Geolocation (again)</div>
<div><br>
</div>
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<blockquote cite="6cab7689-186d-4ab5-bc4f-b1e78b30ab2f@twt.it" class="cite2">
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<div class="nine-pg" dir="auto">Hi Jeff</div>
<div class="nine-pg" dir="auto">That seems to be oriented twords end users, not isps.</div>
<div class="nine-pg" dir="auto">Are you suggesting that isps call/chat customer service?</div>
<div class="nine-pg" dir="auto">So there Is no noc to noc services available?</div>
<div class="nine-pg" dir="auto"><br>
</div>
<div class="nine-pg" dir="auto">When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP?</div>
<div class="nine-pg" dir="auto"><br>
</div>
<div class="nine-pg" dir="auto">Thanks</div>
<div class="nine-pg" dir="auto">Brian</div>
<div class="nine-pg" dir="auto"><br>
</div>
<div class="nine-pg blank" dir="auto"><br>
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<div id="nine-sign-n175e71-e470c" class="nine_signature" dir="auto">
<div class="nine-pg" dir="auto">Brian Turnbow</div>
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<div style="border:none; padding:3.0pt 0cm 0cm 0cm" class="nine-pg" dir="auto"><span style="font-size:11.0pt;font-family:Calibri, Arial, Helvetica, sans-serif"><b>Da:</b> Jeff Mansukhani <<a href="mailto:jeff@mansukhani.net" target="_blank">jeff@mansukhani.net</a>><br>
<b>Inviato:</b> venerdì 20 novembre 2020 20:17<br>
<b>A:</b> Brian Turnbow; Mike Hammett; <a href="mailto:josh@imaginenetworksllc.com" target="_blank">
josh@imaginenetworksllc.com</a><br>
<b>Cc:</b> <a href="mailto:nanog@nanog.org" target="_blank">nanog@nanog.org</a><br>
<b>Oggetto:</b> Re[4]: Disney+ Geolocation (again)<br>
</span></div>
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<div class="nine-pg" dir="auto">
<div>HI all,</div>
<div><br>
</div>
<div class="nine-pg" dir="auto">
<div class="nine-pg" dir="auto">Sorry there is a misunderstanding. Requests for Disney+ should go via <a href="https://help.disneyplus.com/csp" style="font-size:12pt" target="_blank">https://help.disneyplus.com/csp</a> instead. Please kindly remove from your documentation
and do not email thse two @disneystreaming.com email addresses.</div>
</div>
<div><br>
</div>
<div>Thank you</div>
<div><br>
</div>
<div>J</div>
<div><br>
</div>
<div>------ Original Message ------</div>
<div>From: "Brian Turnbow via NANOG" <<a href="mailto:nanog@nanog.org" target="_blank">nanog@nanog.org</a>></div>
<div>To: "Mike Hammett" <<a href="mailto:nanog@ics-il.net" target="_blank">nanog@ics-il.net</a>></div>
<div>Cc: "<a href="mailto:nanog@nanog.org" target="_blank">nanog@nanog.org</a>" <<a href="mailto:nanog@nanog.org" target="_blank">nanog@nanog.org</a>></div>
<div>Sent: 11/16/2020 8:12:29 AM</div>
<div>Subject: RE: Re[2]: Disney+ Geolocation (again)</div>
<div><br>
</div>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d">Hi Mike,
</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d">You may want to add </span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d">technical operations services team</span><span style="font-family:'calibri' , sans-serif;color:black">
</span><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d"><a href="mailto:TechOps-Services@disneystreaming.com" target="_blank">TechOps-Services@disneystreaming.com</a></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d">We wrote to the distribution address and they replied forwarding it to services</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d">Brian</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif;color:#1f497d"> </span></p>
<div style="border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4pt">
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:'calibri' , sans-serif">From:</span></b><span style="font-size:11pt;font-family:'calibri' , sans-serif"> NANOG <<a href="mailto:nanog-bounces+b.turnbow=twt.it@nanog.org" target="_blank">nanog-bounces+b.turnbow=twt.it@nanog.org</a>>
<b>On Behalf Of </b>Mike Hammett<br>
<b>Sent:</b> Friday, November 13, 2020 7:25 PM<br>
<b>To:</b> Jeff Mansukhani <<a href="mailto:jeff@mansukhani.net" target="_blank">jeff@mansukhani.net</a>><br>
<b>Cc:</b> <a href="mailto:Nanog@nanog.org" target="_blank">Nanog@nanog.org</a><br>
<b>Subject:</b> Re: Re[2]: Disney+ Geolocation (again)</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10pt;font-family:'arial' , sans-serif;color:black">I updated our page. :-)</span></p>
<div>
<p class="MsoNormal"><span style="font-size:10pt;font-family:'arial' , sans-serif;color:black"><br>
<br>
-----<br>
Mike Hammett<br>
Intelligent Computing Solutions<br>
<a href="http://www.ics-il.com" target="_blank">http://www.ics-il.com</a><br>
<br>
Midwest-IX<br>
<a href="http://www.midwest-ix.com" target="_blank">http://www.midwest-ix.com</a></span></p>
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<div>
<p class="MsoNormal"><b><span style="font-family:'helvetica' , sans-serif;color:black">From:
</span></b><span style="font-family:'helvetica' , sans-serif;color:black">"Jeff Mansukhani" <<a href="mailto:jeff@mansukhani.net" target="_blank">jeff@mansukhani.net</a>><br>
<b>To: </b>"Seth Mattinen" <<a href="mailto:sethm@rollernet.us" target="_blank">sethm@rollernet.us</a>>,
<a href="mailto:Nanog@nanog.org" target="_blank">Nanog@nanog.org</a><br>
<b>Sent: </b>Thursday, November 12, 2020 5:49:40 PM<br>
<b>Subject: </b>Re[2]: Disney+ Geolocation (again)<br>
<br>
Specifically for Network Operators, you may email <br>
<a href="mailto:TechOps-Distribution@disneystreaming.com" target="_blank">TechOps-Distribution@disneystreaming.com</a> for technical issues relating
<br>
to Disney+. Hope this helps.<br>
<br>
Thanks<br>
<br>
J<br>
<br>
<br>
</span></p>
</div>
<p class="MsoNormal"><span style="font-size:10pt;font-family:'arial' , sans-serif;color:black"> </span></p>
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