<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:remialcxesans;
panose-1:2 11 6 4 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=en-DE link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Hi Matt,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>please open a ticket with <a href="mailto:support@de-cix.net">support@de-cix.net</a> and/or call </span><span style='mso-fareast-language:EN-US'>+1-212-796-6914</span><span style='mso-fareast-language:EN-US'> <span lang=EN-US>so that we can have a direct communication with you. We will work with you on resolving the issue right away.<o:p></o:p></span></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Best regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:EN-US'>Thomas<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><br>-- <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>Dr. Thomas King<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>Chief Technology Officer (CTO)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=DE>DE-CIX Management GmbH | Lindleystraße 12 | 60314 Frankfurt am Main | Germany | www.de-cix.net |<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>Phone +49 69 1730902 87 | Mobile +49 175 1161428 | Fax +49 69 4056 2716 | <a href="mailto:thomas.king@de-cix.net"><span style='color:#0563C1'>thomas.king@de-cix.net</span></a> |<o:p></o:p></span></p><p class=MsoNormal><span lang=DE>Geschaeftsfuehrer Harald A. Summa and Sebastian Seifert | Registergericht AG Koeln HRB 51135<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>DE-CIX 25th anniversary: Without you the Internet would not be the same!<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Join us on the journey at <a href="https://withoutyou.de-cix.net"><span style='color:#0563C1'>https://withoutyou.de-cix.net</span></a></span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='margin-left:36.0pt'><b><span style='font-size:12.0pt;color:black'>From: </span></b><span style='font-size:12.0pt;color:black'>NANOG <nanog-bounces+thomas.king=de-cix.net@nanog.org> on behalf of Matt Harris <matt@netfire.net><br><b>Date: </b>Thursday, 29. October 2020 at 23:19<br><b>To: </b>Matt Hoppes <mattlists@rivervalleyinternet.net><br><b>Cc: </b>North American Network Operators' Group <nanog@nanog.org><br><b>Subject: </b>Re: DE-CIX - Wednesday 11:00am - 1:30pm Eastern<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p></div><div><div><div><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;margin-left:36.0pt'><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:15.0pt 0cm 15.0pt 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:1.0pt'><img border=0 height=50 style='height:.5208in' id="_x0000_i1026" src="https://netfire.net/logo_sig_gen2.png"><o:p></o:p></span></p></td><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 0cm 12.0pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 1.5pt 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='color:#000001'>Matt Harris</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'></span><span style='color:#000001'><o:p></o:p></span></p></td><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 4.5pt 0cm 4.5pt'><p class=MsoNormal><span style='color:#000001'>|<o:p></o:p></span></p></td></tr></table></td><td valign=top style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='color:#5E2A8F'>Infrastructure Lead Engineer<o:p></o:p></span></p></td></tr></table></td></tr></table></td></tr><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:1.5pt 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='color:#000001'>816‑256‑5446<o:p></o:p></span></p></td><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 4.5pt 0cm 4.5pt'><p class=MsoNormal><span style='color:#000001'>|<o:p></o:p></span></p></td></tr></table></td><td valign=top style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='color:#000001'>Direct<o:p></o:p></span></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><b><span style='color:#000001'>Looking for something?<o:p></o:p></span></b></p></td></tr><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:3.0pt 0cm 18.0pt 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><u><span style='color:#6E6E6E'><a href="https://help.netfire.net/" target="_blank" title="Submit a ticket to our helpdesk!"><strong><span style='font-family:"Calibri",sans-serif;color:#6E6E6E;font-weight:normal'>Helpdesk Portal</span></strong></a></span></u><span style='color:#6E6E6E'><o:p></o:p></span></p></td><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 4.5pt 0cm 4.5pt'><p class=MsoNormal><span style='color:#000001'>|<o:p></o:p></span></p></td></tr></table></td><td valign=top style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><u><span style='color:#6E6E6E'><a href="mailto:help@netfire.net" target="_blank" title="Send us an email!"><strong><span style='font-family:"Calibri",sans-serif;color:#6E6E6E;font-weight:normal'>Email Support</span></strong></a></span></u><span style='color:#6E6E6E'><o:p></o:p></span></p></td><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 4.5pt 0cm 4.5pt'><p class=MsoNormal><span style='color:#000001'>|<o:p></o:p></span></p></td></tr></table></td><td valign=top style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><u><span style='color:#6E6E6E'><a href="https://my.netfire.net/" target="_blank"><strong><span style='font-family:"Calibri",sans-serif;color:#6E6E6E;font-weight:normal'>Billing Portal</span></strong></a></span></u><span style='color:#6E6E6E'><o:p></o:p></span></p></td></tr></table></td></tr></table></td></tr><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 12.0pt 0cm'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:1.0pt'><img border=0 height=24 style='height:.25in' id="_x0000_i1025" src="https://netfire.net/Flag-United-States-of-America.jpg"><o:p></o:p></span></p></td><td style='padding:0cm 0cm 0cm 0cm'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0cm 0cm 0cm 12.0pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='color:#000001'>We build and deliver end‑to‑end IT solutions.<o:p></o:p></span></p></td></tr></table></div></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></div><p class=MsoNormal style='margin-left:36.0pt'>On Thu, Oct 29, 2020 at 11:10 AM Matt Hoppes <<a href="mailto:mattlists@rivervalleyinternet.net" target="_blank">mattlists@rivervalleyinternet.net</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><p class=MsoNormal style='margin-left:36.0pt'>Hi Ed,<br>Thank you for that clarification.<br><br>On 10/29/20 12:05 PM, Ed dAgostino wrote:<br>> All,<br>> <br>> <br>> For clarification, DE-CIX New York operates over a dozen switches as <br>> part of our local switch fabric. ONE of our switches malfunctioned for <br>> about a two hour period prior to rebooting and that caused problems for <br>> customer networks connected to that switch during that period. All <br>> other switches were not impacted and the DE-CIX New York exchange did <br>> not go down.<br>> <br>> <br>> Ed d'Agostino<o:p></o:p></p></blockquote><div><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-left:36.0pt'>It looks as though something's going on again right now. I just lost sessions to one of the two route servers, and some but not all of my other peers on DE-CIX NY. <o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p></div></div></div></div></body></html>