<html><head></head><body><div dir="ltr"><div dir="ltr"><div style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:20px 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal;"><tr style="font-size:0;"><td align="center" style="vertical-align:middle;"><img src="https://netfire.net/logo_sig_gen2.png" height="50" border="0" alt="" style="height:50px;min-height:50px;max-height:50px;font-size:0;" /></td><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:0 0 0 16px;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:0 0 2px;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Matt Harris<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px;">​</span></td><td align="left" style="vertical-align:top;font-size:0;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="padding:0 6px;vertical-align:top;font-family:Calibri,Arial,sans-serif;">|</td></tr></table></td><td align="left" style="vertical-align:top;color:#5E2A8F;font-family:Calibri,Arial,sans-serif;">Infrastructure Lead Engineer</td></tr></table></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="padding:0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:2px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">816‑256‑5446</td><td align="left" style="vertical-align:top;font-size:0;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="padding:0 6px;vertical-align:top;font-family:Calibri,Arial,sans-serif;">|</td></tr></table></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Direct</td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:700;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="padding:0;vertical-align:top;font-family:Calibri,Arial,sans-serif;">Looking for something?</td></tr><tr style="font-size:0;"><td align="left" style="padding:0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:4px 0 24px;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#6E6E6E;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="text-decoration:underline;"><a href="https://help.netfire.net/" target="_blank" id="LPlnk689713" title="Submit a ticket to our helpdesk!" style="text-decoration:underline;color:#6E6E6E;"><strong style="font-weight:400;">Helpdesk Portal</strong></a></span></td><td align="left" style="vertical-align:top;font-size:0;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="padding:0 6px;vertical-align:top;font-family:Calibri,Arial,sans-serif;">|</td></tr></table></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="text-decoration:underline;"><a href="mailto:help@netfire.net" target="_blank" id="LPlnk689713" title="Sen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<br>
Possibly a faulty card.<br></blockquote><div><br></div><div>I'm guessing by card you mean the optic? These are QSFP28 ports. </div><div><br></div><div>Clean fiber as Daniel mentioned, reseat optic, the usual stuff. Try replacement parts you have in stock, then go from there replacing the cheapest components first before trying to replace the more costly ones. </div><div><br></div><div>What manufacturer optic are you using, and what sort of media specifically? </div><div><br></div></div></div>
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