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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I back Mike’s comments, they support some of our on-prem hardware/software. To my knowledge their senior techs/engineers work remote. For on-site they do not
farm services to 3<sup>rd</sup> parties but to the local BB office. This means the field tech may be trained in the solution but may not be an expert. (I’m certain there is some logic to the assignment, if the expert should come from the 2<sup>nd</sup> closest
location.) There are going to be those who understand it and those who can just follow the script.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We’ve not needed to dispatch local. Our engineer contact have been excellent so far.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:#5F497A">LQ Marshall</span></b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:gray"> | Sr. Network Engineer
</span><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:gray"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> NANOG <nanog-bounces+quincy.marshall=reged.com@nanog.org>
<b>On Behalf Of </b>Mike Bolitho<br>
<b>Sent:</b> Wednesday, July 29, 2020 1:33 PM<br>
<b>To:</b> Joseph Jenkins <joe@breathe-underwater.com><br>
<b>Cc:</b> NANOG <nanog@nanog.org><br>
<b>Subject:</b> Re: Question on BlackBox or Commworks<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">We currently use BlackBox and they use their own techs where I'm at (Phoenix). We also used them extensively when I worked for Level 3 several years ago. As with anything, your experience with
them will vary largely by location and can even vary within a market. I have dealt with some awesome BlackBox techs. And I have dealt with some really bad BlackBox techs. The guys I work with on a regular basis in Phoenix are great.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><br>
- Mike Bolitho</span><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Jul 29, 2020 at 10:05 AM Joseph Jenkins <<a href="mailto:joe@breathe-underwater.com">joe@breathe-underwater.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Do you know or have experience with either company? Do they have their own techs are they just bidding out for local techs in the area? I have work that needs to be done all across the US and just trying to look for some options.<o:p></o:p></p>
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