<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-NZ link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Have you used this form? I feel your pain.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> NANOG <nanog-bounces+tony=wicks.co.nz@nanog.org> <b>On Behalf Of </b>Brock Tice<br><b>Sent:</b> Tuesday, 21 July 2020 4:11 am<br><b>To:</b> nanog@nanog.org<br><b>Subject:</b> Issues with deliverability to hotmail -- any Microsoft contacts?<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>We have been having issues delivering email to hotmail users again, no bulk mail, just various personal emails from a server on our network. We have signed up for SNDS, only identified one mail server of a customer on our network that was flagged as an issue, and it has been remedied, no longer showing in SNDS.<br><br>We have repeatedly requested removal of our subnet from their block list and it has not worked. MS has done a great job of making it impossible to contact anyone about this. Does anyone have pointers on what else can be done or whom we should contact to get this resolved?<br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks,<o:p></o:p></p></div><div><p class=MsoNormal> --Brock<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><div><p class=MsoNormal>Brock M. Tice<o:p></o:p></p><div><p class=MsoNormal>Co-Owner and President<o:p></o:p></p></div><div><p class=MsoNormal>Black Mesa Wireless LLC<o:p></o:p></p></div><div><p class=MsoNormal>505-852-5101<o:p></o:p></p></div><div><p class=MsoNormal><a href="mailto:brock@bmwl.co" target="_blank">brock@bmwl.co</a><o:p></o:p></p></div></div></div></div></div></body></html>