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NANOGers -
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<div class=""><span class="Apple-tab-span" style="white-space:pre"></span>We survey the ARIN user community regularly to find out how we are doing and how we can do a better job. </div>
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<div class=""><span class="Apple-tab-span" style="white-space:pre"></span>If you use ARIN services, I’d ask that you take a moment to complete our 2020 Customer Satisfaction Survey per the instructions below.</div>
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<div class="">Thanks (and stay safe!) </div>
<div class="">/John</div>
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<div class="">John Curran</div>
<div class="">President and CEO</div>
<div class="">American Registry for Internet Numbers</div>
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<span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">From:
</b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">ARIN <<a href="mailto:info@arin.net" class="">info@arin.net</a>><br class="">
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<span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Subject:
</b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class=""><b class="">[arin-announce] 2020 ARIN Customer Satisfaction Survey Now Open</b><br class="">
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<span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Date:
</b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">13 July 2020 at 9:39:17 AM EDT<br class="">
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<span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">To:
</b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class=""><<a href="mailto:arin-announce@arin.net" class="">arin-announce@arin.net</a>><br class="">
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<div class="">ARIN has officially launched our third Customer Satisfaction Survey to determine the current level of customer satisfaction with ARIN services. The survey is open beginning today, 13 July, through 31 July.<br class="">
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The survey is available at:<br class="">
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<a href="https://www.arin.net/customersurvey" class="">https://www.arin.net/customersurvey</a><br class="">
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Working together with marketing research firm Rockbridge Associates (https://rockresearch.com/), we have developed this survey to help us assess our performance in all areas of the organization, including Technical Services, Registration and Financial Services,
Policy Development, and Communications.<br class="">
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Survey objectives include:<br class="">
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- Determine members’ expectations and needs from ARIN<br class="">
- Assess current satisfaction with ARIN’s services and operations<br class="">
- Determine any unmet needs members have<br class="">
- Identify and prioritize areas for improvement<br class="">
- Assess current perceptions of the organization within the Internet community<br class="">
- Identify opportunities to better engage the Internet community in terms of outreach, education and fostering participation<br class="">
- Understand how ARIN’s current performance compares to that indicated by the previous surveys completed in 2014 and 2017, which can be viewed on our website: https://www.arin.net/about/corporate/customer_survey/<br class="">
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The results of this survey will inform how ARIN moves forward when making future service improvements. This survey will also enhance the feedback collection we already conduct throughout the year using transaction surveys, the feedback button on the ARIN website,
the ARIN Consultation and Suggestion Process, and other feedback mechanisms.<br class="">
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We will randomly select 10 winners to receive a $250 Amazon gift card during the survey period. These winners will be selected and announced on a weekly basis. If you would like to be eligible to receive a gift card, please provide your name and an email address
on the final page of the survey. This information will only be used for the purposes of randomly selecting and contacting survey prize winners.<br class="">
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Your feedback is important to us, and we value your time to help ARIN improve our services for you.<br class="">
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Regards,<br class="">
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John Sweeting<br class="">
Chief Customer Officer<br class="">
American Registry for Internet Numbers (ARIN)</div>
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