<html><head><style>body{font-family:Helvetica,Arial;font-size:13px}</style></head><body><div style="font-family:Helvetica,Arial;font-size:13px">We started getting the wave of complaints over the last two weeks or so. Perhaps up to a month ago was when the initial few issues that were reported but were chalked up to being “an issues out on the internet.”</div><div style="font-family:Helvetica,Arial;font-size:13px"><br></div><div style="font-family:Helvetica,Arial;font-size:13px">Did your issues in CT start on a certain date?</div> <br> <div class="gmail_signature"><div style="font-family:helvetica,arial;font-size:13px">-- <br><div style="font-family:Helvetica,Arial;line-height:normal;margin:0px">Nick Zurku</div><div style="font-family:Helvetica,Arial;line-height:normal;margin:0px">Systems Engineer</div><div style="font-family:Helvetica,Arial;line-height:normal;margin:0px">TeraSwitch, Inc.</div><div style="font-family:Helvetica,Arial;line-height:normal;margin:0px">Office: 412-945-7048</div><div style="font-family:Helvetica,Arial;line-height:normal;margin:0px"><a href="mailto:nzurku@teraswitch.com">nzurku@teraswitch.com</a></div></div></div> <br><p class="airmail_on">On April 23, 2020 at 11:24:59 AM, Dovid Bender (<a href="mailto:dovid@telecurve.com">dovid@telecurve.com</a>) wrote:</p> <blockquote type="cite" class="clean_bq"><span><div><div></div><div><div dir="ltr">We have customers in CT with the same issues. When did this start?<div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Apr 23, 2020 at 11:07 AM Nick Zurku <<a href="mailto:nzurku@teraswitch.com">nzurku@teraswitch.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div style="font-family:Helvetica,Arial;font-size:13px">Hello all,</div><div style="font-family:Helvetica,Arial;font-size:13px"><br></div><div style="font-family:Helvetica,Arial;font-size:13px">I would appreciate if someone from Comcast could contact me about this.</div><div style="font-family:Helvetica,Arial;font-size:13px"><br></div><div style="font-family:Helvetica,Arial;font-size:13px">We’re having serious throughput issues with our AS20326 pushing packets to Comcast over v4. Our transfers are either the full line-speed of the Comcast customer modem, or they’re seemingly capped at 200-300KB/s. This behavior appears to be almost stateful, as if the speed is decided when the connection starts. As long as it starts fast it will remain fast for the length of the transfer and slow if it starts slow. Traces seem reasonable and currently we’ve influenced the path onto GTT both ways. If we prepend and reroute on our side, the same exact issue with happen on another transit provider.</div><div><br></div><div>This issue does not affect v6 and that is full speed on every attempt. This may be regionalized to the Comcast Pittsburgh market.</div><div><br></div><div>This is most widely affecting our linux mirror repository server: <a href="http://mirror.pit.teraswitch.com/" target="_blank">http://mirror.pit.teraswitch.com/</a> </div><div>Our colocation customers who are hosting VPN systems are also noticing bottlenecks have started recently for their Comcast employees.</div><br><div><div style="font-family:helvetica,arial;font-size:13px">-- <br><div style="font-family:Helvetica,Arial;line-height:normal;margin:0px">Nick Zurku</div><div style="font-family:Helvetica,Arial;line-height:normal;margin:0px">Systems Engineer</div><div style="font-family:Helvetica,Arial;line-height:normal;margin:0px">TeraSwitch, Inc.</div><div style="font-family:Helvetica,Arial;line-height:normal;margin:0px"><a href="mailto:nzurku@teraswitch.com" target="_blank">nzurku@teraswitch.com</a></div></div></div></div>
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