<div dir="auto"><div>FYI, this is a new one for me<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Shopee SG Support</strong> <span dir="auto"><<a href="mailto:support@shopee.sg">support@shopee.sg</a>></span><br>Date: Fri, Jan 10, 2020, 12:10 PM<br>Subject: [Request Received] Re: De-bogonising 2a10::/12<br>To: <a href="mailto:ross@tajvar.io">ross@tajvar.io</a> <<a href="mailto:ross@tajvar.io">ross@tajvar.io</a>><br></div><br><br><div style="background-color:#ffffff"><center><table cellpadding="0" width="500" cellspacing="0" id="m_6000522830139698841topTable" height="450"><tbody><tr valign="top"><td style="background-color:#ffffff;vertical-align:bottom;height:100;text-align:center"><img border="0" id="m_6000522830139698841r1sp1" src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&oid=00D6F000001oO9b"></td></tr><tr valign="top" style="display:none"><td style="background-color:#ffffff;height:0"></td></tr><tr valign="top"><td height="300" style="background-color:#ffffff;color:#000000;font-size:12pt;font-family:arial"><table border="0" cellpadding="5" width="550" cellspacing="5" height="400"><tbody><tr valign="top" height="400"><td style="background-color:#ffffff;color:#000000;font-size:12pt;font-family:arial"><p style="color:rgb(0,0,0);font-family:arial;font-size:12pt;margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif" size="3">Hi Ross Tajvar,</font></p><p style="color:rgb(0,0,0);font-family:arial;font-size:12pt;margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif" size="3"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">Thank you for contacting Shopee!</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">Your request has been received and is being reviewed by our Customer Service Representative.Your reference case# is 43565028. </font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">Kindly allow us up to 1 Working Day(s) to revert back to you. If your concern is urgent, please contact us via Live Chat or call us at our customer service hotline +65 6206 6610.</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">For any concerns in regards to your order purchases, do provide us the Order ID that you may retrieve as below;</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">"Me" Tab > My Purchases > Click on the order > Scroll down in the order details to find Order ID </font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">If you are having issues to log in to your account, please provide below details; </font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">- Current phone number linked to your Shopee account</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">- Email address </font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">- Shopee Username </font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">While waiting for our response, you can also find useful information at out help center at: <a href="https://help.shopee.sg" target="_blank" rel="noreferrer">https://help.shopee.sg</a></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">For shipment tracking, you may check the links of our logistic partners below:</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">1) <a href="https://www.ninjavan.co/en-sg/tracking" target="_blank" rel="noreferrer">https://www.ninjavan.co/en-sg/tracking</a></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">2) <a href="https://www.speedpost.com.sg/track-and-trace" target="_blank" rel="noreferrer">https://www.speedpost.com.sg/track-and-trace</a></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">3) <a href="https://roadbull.com/" target="_blank" rel="noreferrer">https://roadbull.com/</a></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><br></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">Operation Hours (Closed during Public Holidays):</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">Live Chat Support (Shopee App Help Centre) : Monday - Sunday (9:00 AM to 10:00 PM)</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">Call Hotline: +65 6206 6610, Monday - Friday (9:00 AM to 6:00 PM)</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">Thank you for your patience and have a great day.</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif"><br></font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">Best Regards,</font></p><p style="margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif">Shopee Customer Service</font></p><p style="color:rgb(0,0,0);font-family:arial;font-size:12pt;margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif" size="3" color="#ffffff"><br></font></p><p style="color:rgb(0,0,0);font-family:arial;font-size:12pt;margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif" size="3" color="#ffffff"><br></font></p><p style="color:rgb(0,0,0);font-family:Arial;font-size:12pt;margin-right:0px;margin-left:0px;font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;line-height:normal"><font face="Arial, sans-serif" size="1" color="#ffffff">ref:_00D6F1oO9b._5006F2WBghc:ref</font></p></td></tr></tbody></table></td></tr><tr valign="top"><td style="background-color:#ffffff;height:5"></td></tr><tr valign="top"><td style="background-color:#ffffff;vertical-align:top;height:100;text-align:left"></td></tr><tr valign="top"><td style="background-color:#ffffff;height:5"></td></tr></tbody></table></center></div></div></div></div>