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<div>No, that's only for "Account Takeover".. And those problems we've solved. That was false reports, and we got whitelisted.</div><div><br></div><div>However with this issue? They decide to completely ignore the emails, it seems like we're being either spoofed or people are attacking us with Sony's IP space. What happens, is really difficult to determine without some contact with Sony to confirm what's the real problem. But that seems impossible now.</div><div class="mb_sig"></div><blockquote class="history_container" type="cite" style="border-left-style:solid;border-width:1px; margin-top:20px; margin-left:0px;padding-left:10px;">
<p style="color: #AAAAAA; margin-top: 10px;">On 07.01.2020 19:16:10, Josh Luthman <josh@imaginenetworksllc.com> wrote:</p><div style="font-family:Arial,Helvetica,sans-serif"><div dir="ltr">To be fair they do contact you. It's an automated process that's done daily and it has a light amount of information.<div><br></div><div>The rest is totally accurate - the Playstation network stuff is an absolute joke (think back to how they were down for MONTHS).<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><br></div>Josh Luthman<br>Office: 937-552-2340<br>Direct: 937-552-2343<br>1100 Wayne St<br>Suite 1337<br>Troy, OH 45373</div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jan 7, 2020 at 1:14 PM Tony Wicks <<a href="mailto:tony@wicks.co.nz">tony@wicks.co.nz</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div lang="EN-NZ"><div class="gmail-m_2776381106329327374WordSection1"><p class="MsoNormal"><span>Good luck! I’ve dealt with such PSN IP blocking issues for several years and have found that Sony is the absolute worst possible gaming/content provider I’ve ever dealt with. One company I worked at had to threaten legal action as PSN would block CGN IPv4 addresses on their network and then tell customers to contact the ISP as it’s the ISP’s fault. At the same time PSN would provide no useful or actionable information to the ISP as to why they has implemented almost random IP blocking on their network. Not once was any issue raised in regard to their biggest competitor. The sheer arrogance shown by their management at the time was infuriating, it was a you are not big enough to waste our precious time on attitude.<u></u><u></u></span></p><p class="MsoNormal"><span><u></u> <u></u></span></p><p class="MsoNormal"><span><u></u> <u></u></span></p><div><div><p class="MsoNormal"><u></u> <u></u></p></div></div><p class="MsoNormal"><u></u> <u></u></p><div><div><p class="MsoNormal">On Mon, Jan 6, 2020 at 1:27 PM Octolus Development <<a href="mailto:admin@octolus.net" target="_blank">admin@octolus.net</a>> wrote:<u></u><u></u></p></div><blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0cm 0cm 0cm 6pt;margin-left:4.8pt;margin-right:0cm"><div id="gmail-m_2776381106329327374gmail-m_5046815480202640099__MailbirdStyleContent"><div><p class="MsoNormal"><span style="font-size: 10pt;font-family: Arial,sans-serif;color: black">Hi all,<u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size: 10pt;font-family: Arial,sans-serif;color: black"><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-size: 10pt;font-family: Arial,sans-serif;color: black">We've been trying to get in contact with Sony and/or Akamai to resolve an IP blacklisting issue.<u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size: 10pt;font-family: Arial,sans-serif;color: black"><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-size: 10pt;font-family: Arial,sans-serif;color: black">Support is not useful, and our customers are complaining. <u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size: 10pt;font-family: Arial,sans-serif;color: black"><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-size: 10pt;font-family: Arial,sans-serif;color: black">If anyone has a POC for somebody over at Sony or PSN who can help us resolve these issues, it would be much appreciated!<u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size: 10pt;font-family: Arial,sans-serif;color: black"><u></u> <u></u></span></p></div></div></blockquote></div></div></div></blockquote></div>
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