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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">I’d like to assist here.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Do you have access to Ethervision. The customer portal is the most efficient way to initiate and track NOC tickets.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">OR Try calling: USA Toll Free: +1 877-385-5252, +1 800-583-1388.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">If you still have trouble, please reach me directly and I’ll get you to the right folks…<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Rob Wcislo<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">VP, Sales<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">office: +1(908)516-4211<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="http://www.gtt.net/">www.gtt.net</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:#1F497D"><img border="0" width="114" height="69" style="width:1.1875in;height:.7187in" id="Picture_x0020_1" src="cid:image001.png@01D5AF44.951C3B70" alt="GTT_Logo_RGB_Blue"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Video Overview</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><a href="https://vimeo.com/257739650">https://vimeo.com/257739650</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> NANOG <nanog-bounces@nanog.org> <b>On Behalf Of
</b>Matt Harris<br>
<b>Sent:</b> Tuesday, December 10, 2019 9:58 AM<br>
<b>To:</b> Bottiger <bottiger10@gmail.com><br>
<b>Cc:</b> North American Network Operators' Group <nanog@nanog.org><br>
<b>Subject:</b> Re: Is anyone able to contact GTT?<o:p></o:p></p>
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<p class="MsoNormal">On Tue, Dec 10, 2019 at 8:51 AM Bottiger <<a href="mailto:bottiger10@gmail.com">bottiger10@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I sent an email to noc at <a href="http://gtt.net" target="_blank">
gtt.net</a> from 2 different emails and both got a reply saying:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black">5.1.0 - Unknown address error 550-'5.4.1 Recipient address rejected: Access denied [<a href="http://HE1EUR01FT058.eop-EUR01.prod.protection.outlook.com" target="_blank">HE1EUR01FT058.eop-EUR01.prod.protection.outlook.com</a>]'</span> <o:p></o:p></p>
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<p class="MsoNormal">Not sure if this means if they are blocking my email or if their email is broken. <o:p></o:p></p>
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<p class="MsoNormal">Are you a GTT customer? If so, then I suspect the email you're looking for is inoc@ not noc@ ? The response indicates that the recipient address was rejected, not the sender address and I've always used inoc to contact them about my transit
circuits. <o:p></o:p></p>
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