<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#44546A;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'>That email (<a href="mailto:cloud@disneystreaming.com">cloud@disneystreaming.com</a>) bounced back as undeliverable.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'>-Aaron<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> NANOG [mailto:nanog-bounces@nanog.org] <b>On Behalf Of </b>Michael Crapse<br><b>Sent:</b> Tuesday, November 12, 2019 7:27 PM<br><b>Cc:</b> NANOG list<br><b>Subject:</b> Re: Disney+ Geolocation issues<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact <span style='font-size:10.5pt;font-family:"Helvetica","sans-serif"'><a href="mailto:cloud@disneystreaming.com">cloud@disneystreaming.com</a> that i have reached out to in hope that they can hear our pleas.</span><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <<a href="mailto:alandaluz@gmail.com" target="_blank">alandaluz@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. <o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <<a href="mailto:michael@wi-fiber.io" target="_blank">michael@wi-fiber.io</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue?<o:p></o:p></p><div><p class=MsoNormal>This is most likely improper geolocation databases. Anyone have an idea who they use?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Mike<o:p></o:p></p></div></div></blockquote></div></blockquote></div></div></body></html>