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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Mehmet,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Speaking strictly on their voice product, service has gone a bit downhill since the merger.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We never had problems with Level3 before the merger.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">After Centurylink took over we started experiencing problems.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Just a couple of examples:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We waited months just to turn up a simple PRI. The PRI was sent back to design several times and then when it finally was turned up it isn’t working properly.
The CL techs who were formally L3 express nothing but frustration with dealing with CL following the merger. Complaints to the account manager are met with just apologies and delays.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">International call routing has become unreliable. In the last month alone we have had to create several service requests related to call failures. The result
after anywhere from a couple hours to a day is just hey we rerouted try again. Then it works for a couple days and back to call failures and intercept messages.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I’ve already been asked if we should drop CenturyLink as the carrier and go back to using someone like AT&T.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Never had any of these issue when it was Level3.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Larry Brower, </span><span style="font-size:10.0pt;color:#1F497D">CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:gray">Communications Technician | Unified Communications Group<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:gray"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:gray">Aramco Services Company
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:gray">Office: 713.432.4516 | Mobile: 832.570.5416
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:larry.brower@aramcoservices.com"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:gray">larry.brower@aramcoservices.com</span></b></a></span><b><span style="font-size:10.0pt;color:gray"><o:p></o:p></span></b></p>
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<p><br>
<span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">This email has been classified as:
</span><strong><span style="font-family:"Sans Serif";color:#FF9900">General Use</span></strong><span style="font-size:10.0pt;font-family:"Sans Serif"">
</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">by
<strong><span style="font-family:"Tahoma",sans-serif">Brower, Larry </span></strong>on
<strong><span style="font-family:"Tahoma",sans-serif">Wednesday, June 5, 2019</span></strong></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><a name="_____replyseparator"></a><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> NANOG <nanog-bounces@nanog.org>
<b>On Behalf Of </b>Mehmet Akcin<br>
<b>Sent:</b> Tuesday, June 4, 2019 9:31 AM<br>
<b>To:</b> nanog <nanog@nanog.org><br>
<b>Subject:</b> CenturyLink/Level3 feedback<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b>EXTERNAL: This email came from the Internet. Report this message to
<a href="mailto:ASCSuspiciousEmail@aramcoservices.com">ASCSuspiciousEmail@aramcoservices.com</a> as suspicious if it contains any suspicious content.</b><o:p></o:p></p>
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<p class="MsoNormal">hi there,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Mehmet<o:p></o:p></p>
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