<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>Hopefully Jared can fix it. Owen's description matches up very well with my experiences in trying to fix similar problems at Akamai.<br><br><div><span name="x"></span><br><br>-----<br>Mike Hammett<br>Intelligent Computing Solutions<br>http://www.ics-il.com<br><br>Midwest-IX<br>http://www.midwest-ix.com<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Jared Mauch" <jared@puck.nether.net><br><b>To: </b>"Owen DeLong" <owen@delong.com><br><b>Cc: </b>nanog@nanog.org<br><b>Sent: </b>Wednesday, March 27, 2019 12:25:32 PM<br><b>Subject: </b>Re: Banned by Akamai (or some websites hosted with Akamai)<br><br>All companies have unique challenges in trying to mitigate abuse and serve customers well. <br><br>Miao I’ll collect details from you in private to see if there is something that can be done. <br><br>Sent from my iCar<br><br>> On Mar 27, 2019, at 4:56 PM, Owen DeLong <owen@delong.com> wrote:<br>> <br>> Akamai will _NOT_ be helpful in this situation.<br>> <br>> They will tell you that it is their customers who set the policy for their “Web Application Firewall”.<br>> <br>> In reality, Akamai’s customers set certain things on “autopilot” where Akamai maintains a reputation database for various IP addresses and triggers actions<br>> set by their customers without their customers direct knowledge or intervention.<br>> <br>> Akamai’s process for dealing with this (or rather their refusal to create a process for dealing with it) is a horrible disservice to the internet and to their customers.<br>> <br>> I tried to push for changes to this process while I was there and had no significant success.<br>> <br>> I’ve also been the victim of these practices after I was laid off by Akamai (along with about 7% of their employees last year).<br>> <br>> Because of a variety of issues I’m not at liberty to elaborate, it isn’t an easy problem for Akamai to solve, but as a company that prides itself on tackling and solving difficult problems, they’ve certainly fallen short here.<br>> <br>> Owen<br>> <br>> <br>>> On Mar 27, 2019, at 08:46 , Siyuan Miao <aveline@misaka.io> wrote:<br>>> <br>>> Hi,<br>>> <br>>> I got some complaints from customers and found out that all IP addresses announced in one of our ASN are banned by Akamai or some websites hosted with Akamai.<br>>> <br>>> I've tried to contact one of the website owners but didn't get any response.<br>>> <br>>> Could someone from Akamai contact me off-list?<br>>> <br>>> Regards,<br>>> Siyuan Miao<br><br></div><br></div></body></html>