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<p class="MsoNormal">Traceroute from here if it helps<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tracing route to 138-43-128-1.reserved.highland.net [138.43.128.1]<o:p></o:p></p>
<p class="MsoNormal">over a maximum of 30 hops:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> 1 <1 ms <1 ms <1 ms <span style="font-family:"Courier New"">
[REDACTED]</span><o:p></o:p></p>
<p class="MsoNormal"> 2 <1 ms <1 ms <1 ms <span style="font-family:"Courier New"">
[REDACTED]</span><o:p></o:p></p>
<p class="MsoNormal"> 3 1 ms 1 ms <1 ms <span style="font-family:"Courier New"">
[REDACTED]</span><o:p></o:p></p>
<p class="MsoNormal"> 4 1 ms <1 ms <1 ms <span style="font-family:"Courier New"">
[REDACTED]</span><o:p></o:p></p>
<p class="MsoNormal"> 5 6 ms 6 ms 6 ms v313.core1.mci3.he.net [216.218.213.141]<o:p></o:p></p>
<p class="MsoNormal"> 6 16 ms 16 ms 16 ms 100ge10-2.core1.dal1.he.net [184.105.81.206]<o:p></o:p></p>
<p class="MsoNormal"> 7 26 ms 26 ms 26 ms xo-as15-as2828.10gigabitethernet6-7.core1.dal1.he.net [184.105.255.78]<o:p></o:p></p>
<p class="MsoNormal"> 8 40 ms 39 ms 40 ms 207.88.14.198.ptr.us.xo.net [207.88.14.198]<o:p></o:p></p>
<p class="MsoNormal"> 9 40 ms 39 ms 40 ms 207.88.12.178.ptr.us.xo.net [207.88.12.178]<o:p></o:p></p>
<p class="MsoNormal">10 39 ms 39 ms 39 ms 216.156.16.239.ptr.us.xo.net [216.156.16.239]<o:p></o:p></p>
<p class="MsoNormal">11 48 ms 48 ms 48 ms ip65-46-198-198.z198-46-65.customer.algx.net [65.46.198.198]<o:p></o:p></p>
<p class="MsoNormal">12 41 ms 41 ms 41 ms occm-6.dhcp.grp1-rng1.tncsvl.blomand.net.57.131.192.in-addr.arpa [192.131.57.6]<o:p></o:p></p>
<p class="MsoNormal">13 * * * Request timed out.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal">Travis<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>From:</b> NANOG <<a href="mailto:nanog-bounces@nanog.org">nanog-bounces@nanog.org</a>>
<b>On Behalf Of </b>Siyuan Miao<br>
<b>Sent:</b> Friday, March 22, 2019 9:22 AM<br>
<b>To:</b> Nikolas Geyer <<a href="mailto:nik@neko.id.au">nik@neko.id.au</a>><br>
<b>Cc:</b> <a href="mailto:nanog@nanog.org">nanog@nanog.org</a><br>
<b>Subject:</b> Re: softlayer.com<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal">Perhaps it won't work because their customer support will ask you for bi-directional traceroute and refused to forward to backbone team.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Then they'll say it's not their fault and you can see the packet is dropped outside our network.<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Here's a sample traceroute from SoftLayer Washington, San Jose and Seattle in case someone needs it:<o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">aveline@iad02-sl01:~$ mtr 138.43.128.1 --report-wide</span><o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Start: Fri Mar 22 17:20:42 2019</span><o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">HOST: iad02-sl01 Loss% Snt Last Avg Best Wrst StDev</span><o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 1.|-- [REDACTED] 0.0% 10 1.4 1.5 0.8 3.7 1.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 2.|-- <a href="http://ae13.dar02.wdc01.networklayer.com">
ae13.dar02.wdc01.networklayer.com</a> 0.0% 10 0.5 3.3 0.4 28.6 8.8</span><o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 3.|-- <a href="http://ae9.bbr01.eq01.wdc02.networklayer.com">
ae9.bbr01.eq01.wdc02.networklayer.com</a> 0.0% 10 0.8 0.8 0.7 1.0 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 4.|-- <a href="http://eqix-dc5.intellifiber.com">
eqix-dc5.intellifiber.com</a> 0.0% 10 0.8 1.2 0.8 2.2 0.3</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 5.|-- <a href="http://ae13-0.cr02.asbn01-va.us.windstream.net">
ae13-0.cr02.asbn01-va.us.windstream.net</a> 0.0% 10 0.9 0.9 0.9 1.0 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 6.|-- <a href="http://ae11-0.cr01.atln02-ga.us.windstream.net">
ae11-0.cr01.atln02-ga.us.windstream.net</a> 0.0% 10 15.6 16.1 15.6 17.4 0.5</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 7.|-- <a href="http://ae0-0.pe06.atln02-ga.us.windstream.net">
ae0-0.pe06.atln02-ga.us.windstream.net</a> 0.0% 10 17.4 16.1 15.9 17.4 0.3</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 8.|-- <a href="http://h43.88.198.64.static.ip.windstream.net">
h43.88.198.64.static.ip.windstream.net</a> 0.0% 10 24.7 24.8 24.6 24.9 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 9.|-- <a href="http://east.tndodge-21.static.tncsvl.blomand.net">
east.tndodge-21.static.tncsvl.blomand.net</a> 0.0% 10 22.6 22.8 22.5 23.8 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0</span><o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">aveline@sjc03-sl01:~$ mtr 138.43.128.1 --report-wide<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Start: Fri Mar 22 16:21:04 2019<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">HOST: sjc03-sl01 Loss% Snt Last Avg Best Wrst StDev<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 1.|-- [REDACTED] 0.0% 10 2.4 2.0 0.3 14.3 4.3<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 2.|-- <a href="http://ae0.dar02.sjc01.networklayer.com">
ae0.dar02.sjc01.networklayer.com</a> 0.0% 10 1.0 0.5 0.3 1.3 0.0<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 3.|-- <a href="http://ae9.bbr01.eq01.sjc02.networklayer.com">
ae9.bbr01.eq01.sjc02.networklayer.com</a> 0.0% 10 0.8 0.8 0.7 0.9 0.0<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 4.|-- <a href="http://eqix-sv1.windstream.com">
eqix-sv1.windstream.com</a> 0.0% 10 0.9 0.9 0.8 1.1 0.0<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 5.|-- <a href="http://ae6-0.cr02.lsaj01-ca.us.windstream.net">
ae6-0.cr02.lsaj01-ca.us.windstream.net</a> 0.0% 10 11.6 11.5 11.5 11.6 0.0<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 6.|-- <a href="http://ae-11-0.cr01.dlls01-tx.us.windstream.net">
ae-11-0.cr01.dlls01-tx.us.windstream.net</a> 0.0% 10 42.6 42.7 42.5 43.4 0.0<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 7.|-- <a href="http://ae7-0.cr02.atln02-ga.us.windstream.net">
ae7-0.cr02.atln02-ga.us.windstream.net</a> 0.0% 10 64.0 65.6 63.9 74.2 3.4<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 8.|-- <a href="http://ae1-0.pe06.atln02-ga.us.windstream.net">
ae1-0.pe06.atln02-ga.us.windstream.net</a> 0.0% 10 62.3 62.7 62.2 66.9 1.5<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 9.|-- <a href="http://h43.88.198.64.static.ip.windstream.net">
h43.88.198.64.static.ip.windstream.net</a> 0.0% 10 71.9 72.0 71.9 72.2 0.0<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 10.|-- <a href="http://east.tndodge-21.static.tncsvl.blomand.net">
east.tndodge-21.static.tncsvl.blomand.net</a> 0.0% 10 69.9 68.8 68.6 69.9 0.3<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0<o:p></o:p></span></p>
</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">aveline@sea04-sl01:~$ mtr 138.43.128.1 --report-wide</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">Start: Fri Mar 22 08:19:09 2019</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">HOST: sea04-sl01 Loss% Snt Last Avg Best Wrst StDev</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 1.|-- [REDACTED] 0.0% 10 0.7 1.2 0.7 1.8 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 2.|-- <a href="http://ae12.dar02.sr01.sea01.networklayer.com">
ae12.dar02.sr01.sea01.networklayer.com</a> 0.0% 10 0.6 0.7 0.5 1.3 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 3.|-- <a href="http://ae9.bbr01.wb01.sea02.networklayer.com">
ae9.bbr01.wb01.sea02.networklayer.com</a> 0.0% 10 1.2 1.0 0.7 1.5 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 4.|-- <a href="http://six.seattle-wa.us.windstream.net">
six.seattle-wa.us.windstream.net</a> 0.0% 10 1.5 1.0 0.7 1.7 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 5.|-- <a href="http://ae12-0.cr01.chcg01-il.us.windstream.net">
ae12-0.cr01.chcg01-il.us.windstream.net</a> 0.0% 10 41.1 41.2 41.0 41.6 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 6.|-- <a href="http://ae17-0.cr02.chcg01-il.us.windstream.net">
ae17-0.cr02.chcg01-il.us.windstream.net</a> 0.0% 10 41.1 41.4 41.1 42.0 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 7.|-- <a href="http://ae10-0.cr01.atln02-ga.us.windstream.net">
ae10-0.cr01.atln02-ga.us.windstream.net</a> 0.0% 10 63.8 64.4 63.5 71.1 2.3</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 8.|-- <a href="http://ae0-0.pe06.atln02-ga.us.windstream.net">
ae0-0.pe06.atln02-ga.us.windstream.net</a> 0.0% 10 63.7 63.7 63.5 64.0 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 9.|-- <a href="http://h43.88.198.64.static.ip.windstream.net">
h43.88.198.64.static.ip.windstream.net</a> 0.0% 10 71.6 71.8 71.5 72.8 0.0</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 10.|-- <a href="http://east.tndodge-21.static.tncsvl.blomand.net">
east.tndodge-21.static.tncsvl.blomand.net</a> 0.0% 10 71.8 70.8 70.2 71.8 0.3</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0</span><o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Regards,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Siyuan Miao<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Fri, Mar 22, 2019 at 10:10 PM Nikolas Geyer <<a href="mailto:nik@neko.id.au" target="_blank">nik@neko.id.au</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<p class="MsoNormal">This is the best approach. Have run into this problem a few times and had zero success getting the filters removed without having SL customers log tickets with support. Verbiage needs to be “this prefix is blocked, please escalate to your
backbone team”. <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div id="gmail-m_-6176089095818159423gmail-m_3151572705716422916AppleMailSignature">
<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Mar 22, 2019, at 9:56 AM, Forrest Christian (List Account) <<a href="mailto:lists@packetflux.com" target="_blank">lists@packetflux.com</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal">Another idea... <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Have you tried reaching out to some of the blocked sites? They likely have better contact information than is available publicly, especially a larger one like indeed. <o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Thu, Mar 21, 2019, 3:41 PM John Alcock <<a href="mailto:john@alcock.org" target="_blank">john@alcock.org</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<div>
<p class="MsoNormal">Still looking for anyone from <a href="http://softlayer.com" target="_blank">
softlayer.com</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">It has been a challenge. Anything hosted by <a href="http://softlayer.com" target="_blank">
softlayer.com</a> is being blocked.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Here is a small list so far<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="http://windowbook.tpondemand.com" target="_blank">windowbook.tpondemand.com</a>
<br>
<a href="http://ahainstructornetwork.americanheart.org" target="_blank">ahainstructornetwork.americanheart.org</a>
<br>
<a href="http://clover.com" target="_blank">clover.com</a> <br>
<a href="http://Cebroker.com" target="_blank">Cebroker.com</a> <br>
<a href="http://Softlayer.com" target="_blank">Softlayer.com</a> <br>
<a href="http://indeed.com" target="_blank">indeed.com</a> & Enforce Staffing<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">It is growing every day.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">John<o:p></o:p></p>
</div>
<div>
<table class="MsoNormalTable" border="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Mar 20, 2019 at 12:35 PM John Alcock <<a href="mailto:john@alcock.org" target="_blank">john@alcock.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Afternoon,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thought I would start a new thread. After researching, traceroutes, etc, I think I found my problem.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">9 out of the 10 sites that subscribers on my new block is being hosted by softlayer.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Anyone on the list have contacts with softlayer. Right now I have an email to abuse. The support line will not help me out.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">John<o:p></o:p></p>
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