<div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">Perhaps it won't work because their customer support will ask you for bi-directional traceroute and refused to forward to backbone team.<div><br></div><div>Then they'll say it's not their fault and you can see the packet is dropped outside our network.</div><div><br></div><div>Here's a sample traceroute from SoftLayer Washington, San Jose and Seattle in case someone needs it:</div><div><div><div><br></div><div><font face="monospace, monospace">aveline@iad02-sl01:~$ mtr 138.43.128.1 --report-wide</font></div><div><font face="monospace, monospace">Start: Fri Mar 22 17:20:42 2019</font></div><div><font face="monospace, monospace">HOST: iad02-sl01 Loss% Snt Last Avg Best Wrst StDev</font></div><div><font face="monospace, monospace"> 1.|-- [REDACTED] 0.0% 10 1.4 1.5 0.8 3.7 1.0</font></div><div><font face="monospace, monospace"> 2.|-- <a href="http://ae13.dar02.wdc01.networklayer.com">ae13.dar02.wdc01.networklayer.com</a> 0.0% 10 0.5 3.3 0.4 28.6 8.8</font></div><div><font face="monospace, monospace"> 3.|-- <a href="http://ae9.bbr01.eq01.wdc02.networklayer.com">ae9.bbr01.eq01.wdc02.networklayer.com</a> 0.0% 10 0.8 0.8 0.7 1.0 0.0</font></div><div><font face="monospace, monospace"> 4.|-- <a href="http://eqix-dc5.intellifiber.com">eqix-dc5.intellifiber.com</a> 0.0% 10 0.8 1.2 0.8 2.2 0.3</font></div><div><font face="monospace, monospace"> 5.|-- <a href="http://ae13-0.cr02.asbn01-va.us.windstream.net">ae13-0.cr02.asbn01-va.us.windstream.net</a> 0.0% 10 0.9 0.9 0.9 1.0 0.0</font></div><div><font face="monospace, monospace"> 6.|-- <a href="http://ae11-0.cr01.atln02-ga.us.windstream.net">ae11-0.cr01.atln02-ga.us.windstream.net</a> 0.0% 10 15.6 16.1 15.6 17.4 0.5</font></div><div><font face="monospace, monospace"> 7.|-- <a href="http://ae0-0.pe06.atln02-ga.us.windstream.net">ae0-0.pe06.atln02-ga.us.windstream.net</a> 0.0% 10 17.4 16.1 15.9 17.4 0.3</font></div><div><font face="monospace, monospace"> 8.|-- <a href="http://h43.88.198.64.static.ip.windstream.net">h43.88.198.64.static.ip.windstream.net</a> 0.0% 10 24.7 24.8 24.6 24.9 0.0</font></div><div><font face="monospace, monospace"> 9.|-- <a href="http://east.tndodge-21.static.tncsvl.blomand.net">east.tndodge-21.static.tncsvl.blomand.net</a> 0.0% 10 22.6 22.8 22.5 23.8 0.0</font></div><div><font face="monospace, monospace"> 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0</font></div></div><div><br></div><div><font face="monospace, monospace"><div>aveline@sjc03-sl01:~$ mtr 138.43.128.1 --report-wide</div><div>Start: Fri Mar 22 16:21:04 2019</div><div>HOST: sjc03-sl01 Loss% Snt Last Avg Best Wrst StDev</div><div> 1.|-- [REDACTED] 0.0% 10 2.4 2.0 0.3 14.3 4.3</div><div> 2.|-- <a href="http://ae0.dar02.sjc01.networklayer.com">ae0.dar02.sjc01.networklayer.com</a> 0.0% 10 1.0 0.5 0.3 1.3 0.0</div><div> 3.|-- <a href="http://ae9.bbr01.eq01.sjc02.networklayer.com">ae9.bbr01.eq01.sjc02.networklayer.com</a> 0.0% 10 0.8 0.8 0.7 0.9 0.0</div><div> 4.|-- <a href="http://eqix-sv1.windstream.com">eqix-sv1.windstream.com</a> 0.0% 10 0.9 0.9 0.8 1.1 0.0</div><div> 5.|-- <a href="http://ae6-0.cr02.lsaj01-ca.us.windstream.net">ae6-0.cr02.lsaj01-ca.us.windstream.net</a> 0.0% 10 11.6 11.5 11.5 11.6 0.0</div><div> 6.|-- <a href="http://ae-11-0.cr01.dlls01-tx.us.windstream.net">ae-11-0.cr01.dlls01-tx.us.windstream.net</a> 0.0% 10 42.6 42.7 42.5 43.4 0.0</div><div> 7.|-- <a href="http://ae7-0.cr02.atln02-ga.us.windstream.net">ae7-0.cr02.atln02-ga.us.windstream.net</a> 0.0% 10 64.0 65.6 63.9 74.2 3.4</div><div> 8.|-- <a href="http://ae1-0.pe06.atln02-ga.us.windstream.net">ae1-0.pe06.atln02-ga.us.windstream.net</a> 0.0% 10 62.3 62.7 62.2 66.9 1.5</div><div> 9.|-- <a href="http://h43.88.198.64.static.ip.windstream.net">h43.88.198.64.static.ip.windstream.net</a> 0.0% 10 71.9 72.0 71.9 72.2 0.0</div><div> 10.|-- <a href="http://east.tndodge-21.static.tncsvl.blomand.net">east.tndodge-21.static.tncsvl.blomand.net</a> 0.0% 10 69.9 68.8 68.6 69.9 0.3</div><div> 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0</div></font></div><div><br></div><div><font face="monospace, monospace">aveline@sea04-sl01:~$ mtr 138.43.128.1 --report-wide</font></div><div><font face="monospace, monospace">Start: Fri Mar 22 08:19:09 2019</font></div><div><font face="monospace, monospace">HOST: sea04-sl01 Loss% Snt Last Avg Best Wrst StDev</font></div><div><font face="monospace, monospace"> 1.|-- [REDACTED] </font><span style="font-family:monospace,monospace"> 0.0% 10 0.7 1.2 0.7 1.8 0.0</span></div><div><font face="monospace, monospace"> 2.|-- <a href="http://ae12.dar02.sr01.sea01.networklayer.com">ae12.dar02.sr01.sea01.networklayer.com</a> 0.0% 10 0.6 0.7 0.5 1.3 0.0</font></div><div><font face="monospace, monospace"> 3.|-- <a href="http://ae9.bbr01.wb01.sea02.networklayer.com">ae9.bbr01.wb01.sea02.networklayer.com</a> 0.0% 10 1.2 1.0 0.7 1.5 0.0</font></div><div><font face="monospace, monospace"> 4.|-- <a href="http://six.seattle-wa.us.windstream.net">six.seattle-wa.us.windstream.net</a> 0.0% 10 1.5 1.0 0.7 1.7 0.0</font></div><div><font face="monospace, monospace"> 5.|-- <a href="http://ae12-0.cr01.chcg01-il.us.windstream.net">ae12-0.cr01.chcg01-il.us.windstream.net</a> 0.0% 10 41.1 41.2 41.0 41.6 0.0</font></div><div><font face="monospace, monospace"> 6.|-- <a href="http://ae17-0.cr02.chcg01-il.us.windstream.net">ae17-0.cr02.chcg01-il.us.windstream.net</a> 0.0% 10 41.1 41.4 41.1 42.0 0.0</font></div><div><font face="monospace, monospace"> 7.|-- <a href="http://ae10-0.cr01.atln02-ga.us.windstream.net">ae10-0.cr01.atln02-ga.us.windstream.net</a> 0.0% 10 63.8 64.4 63.5 71.1 2.3</font></div><div><font face="monospace, monospace"> 8.|-- <a href="http://ae0-0.pe06.atln02-ga.us.windstream.net">ae0-0.pe06.atln02-ga.us.windstream.net</a> 0.0% 10 63.7 63.7 63.5 64.0 0.0</font></div><div><font face="monospace, monospace"> 9.|-- <a href="http://h43.88.198.64.static.ip.windstream.net">h43.88.198.64.static.ip.windstream.net</a> 0.0% 10 71.6 71.8 71.5 72.8 0.0</font></div><div><font face="monospace, monospace"> 10.|-- <a href="http://east.tndodge-21.static.tncsvl.blomand.net">east.tndodge-21.static.tncsvl.blomand.net</a> 0.0% 10 71.8 70.8 70.2 71.8 0.3</font></div><div><font face="monospace, monospace"> 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0</font></div></div><div><br></div><div><br></div><div>Regards,</div><div>Siyuan Miao</div><div><br></div></div></div></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Mar 22, 2019 at 10:10 PM Nikolas Geyer <<a href="mailto:nik@neko.id.au" target="_blank">nik@neko.id.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">
This is the best approach. Have run into this problem a few times and had zero success getting the filters removed without having SL customers log tickets with support. Verbiage needs to be “this prefix is blocked, please escalate to your backbone team”.
<div><br>
<div id="gmail-m_-6176089095818159423gmail-m_3151572705716422916AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr"><br>
On Mar 22, 2019, at 9:56 AM, Forrest Christian (List Account) <<a href="mailto:lists@packetflux.com" target="_blank">lists@packetflux.com</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div dir="auto">Another idea...
<div dir="auto"><br>
</div>
<div dir="auto">Have you tried reaching out to some of the blocked sites? They likely have better contact information than is available publicly, especially a larger one like indeed. </div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, Mar 21, 2019, 3:41 PM John Alcock <<a href="mailto:john@alcock.org" target="_blank">john@alcock.org</a>> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div dir="ltr">
<div>Still looking for anyone from <a href="http://softlayer.com" rel="noreferrer" target="_blank">
softlayer.com</a></div>
<div><br>
</div>
<div>It has been a challenge. Anything hosted by <a href="http://softlayer.com" rel="noreferrer" target="_blank">
softlayer.com</a> is being blocked.</div>
<div><br>
</div>
<div>Here is a small list so far</div>
<div><br>
</div>
<div><a href="http://windowbook.tpondemand.com" rel="noreferrer" target="_blank">windowbook.tpondemand.com</a>
<br>
<a href="http://ahainstructornetwork.americanheart.org" rel="noreferrer" target="_blank">ahainstructornetwork.americanheart.org</a>
<br>
<a href="http://clover.com" rel="noreferrer" target="_blank">clover.com</a> <br>
<a href="http://Cebroker.com" target="_blank">Cebroker.com</a> <br>
<a href="http://Softlayer.com" target="_blank">Softlayer.com</a> <br>
<a href="http://indeed.com" rel="noreferrer" target="_blank">indeed.com</a> & Enforce Staffing</div>
<div><br>
</div>
<div>It is growing every day.</div>
<div><br>
</div>
<div>John<br>
</div>
<div>
<pre><table><tbody><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr><tr><td><br></td></tr></tbody></table></pre>
</div>
</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Mar 20, 2019 at 12:35 PM John Alcock <<a href="mailto:john@alcock.org" rel="noreferrer" target="_blank">john@alcock.org</a>> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div>Afternoon,</div>
<div><br>
</div>
<div>Thought I would start a new thread. After researching, traceroutes, etc, I think I found my problem.</div>
<div><br>
</div>
<div>9 out of the 10 sites that subscribers on my new block is being hosted by softlayer.</div>
<div><br>
</div>
<div>Anyone on the list have contacts with softlayer. Right now I have an email to abuse. The support line will not help me out.</div>
<div><br>
</div>
<div>John<br>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote></div>