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Please use the links I provided to make sure it gets to the right people with the information they need as fast as possible.<br>
<br>
Thanks,<br>
Christian<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> NANOG <nanog-bounces@nanog.org> on behalf of Ronald F. Guilmette <rfg@tristatelogic.com><br>
<b>Sent:</b> Monday, March 18, 2019 9:15:52 PM<br>
<b>To:</b> nanog@nanog.org<br>
<b>Subject:</b> Re: Contacts wanted: OVH, DigitalOcean, and Microsoft (Deutschland)</font>
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In message <MW2PR2101MB0892D3ED3F5F3D58F2F30171B2400@MW2PR2101MB0892.namprd21.prod.outlook.com>,
<br>
Christian Kuhtz <chkuhtz@microsoft.com> wrote:<br>
<br>
>we are asking Microsoft CDOC to investigate.<br>
<br>
Thank you. I am not at all sure who the mysterious "we" is intended to<br>
represent in that sentence. Perpahs it is just intended as the royal<br>
"we" as in "We are not amused." But I don't really care. I am greatful<br>
for any assitance from whatever quarter.<br>
<br>
>You can find a variety of ways to report issues at their website as well:<br>
><a href="https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fmsrc%2Fcdoc&data=02%7C01%7Cchkuhtz%40microsoft.com%7Ca476f83d6507497b512908d6ac21bf7f%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636885658276641149&sdata=qg2YKsQ%2FjLtlgD7E4Gfjq0zJET%2Bvr07aCHynATFlbzU%3D&reserved=0">https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fmsrc%2Fcdoc&data=02%7C01%7Cchkuhtz%40microsoft.com%7Ca476f83d6507497b512908d6ac21bf7f%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636885658276641149&sdata=qg2YKsQ%2FjLtlgD7E4Gfjq0zJET%2Bvr07aCHynATFlbzU%3D&reserved=0</a><br>
<br>
I do not use web forms to report spam incidents, even those as widespread<br>
and blatantly criminal as in this instance. It's a matter of principal.<br>
<br>
Why should companies such as these hide behind impersonal web forms, even<br>
as their paying customers are allowed to incessantly badger and harass me,<br>
and millions of others, via the medium of email? Are they too good to get<br>
down in the muck of email with the rest of us mere peasants? It appears<br>
that they think so. And in any event, where is the evidence that filling<br>
in such a form would result in any actual action whatsoever? I don't<br>
see any. Quite the opposite. What I see, and what is exemplified by this<br>
specific case, is that EVEN IF people do actually jump through all of the<br>
ridiculous hoops, spammers like this are allowed to just go on and on an<br>
on. Where is the accountability, either personal or corporate? Who,<br>
specifically, should be blamed, or can be blamed, if the output of such a<br>
web form is improperly being diverted, on a routine basis, to /dev/null?<br>
<br>
If I'm going to invest (or waste?) my time in meticulously explaining to<br>
some large corporation, exactly how they are screwing up, and/or exactly<br>
who and where their bad customers are, then is it really asking too much<br>
to hope and expect that these same companies should, at the very least,<br>
make available some actual human being with whom I can interact, as<br>
necessary, in order to make sure that they understand what I have taken<br>
my time to research and explain to them?<br>
<br>
It's a serious question, and I am constantly befuddled by the apparent<br>
desire of large corporations... even and perhaps especially those in the<br>
"communications" business... to isolate themselves from any and all<br>
outside communications, even those which might be helpful and beneficial<br>
to the corporations themselves. In short, would it really kill your<br>
people in your Digital Crimes Unit to just simply publish their names<br>
and email addresses, you know, sort of like the rest of us mere mortals<br>
do?<br>
<br>
Furthermore, I am compelled to ask this additional question: Why should<br>
it even be incumbant upon an unpaid volunteer Internet firefighters, such<br>
as myself, to inform various multi-billion dollar corporations that they<br>
have a problem? Are they really incapable of keeping a close eye on their<br>
own networks and figuring this out for themselves? I confess that on some<br>
days it would seem so.<br>
<br>
I now have your email address, which I see is in the microsoft.com domain.<br>
And I thank you for that. I hope that you won't begrudge me too awfully<br>
much if, the next time such a situation arises, I make use of it. As I<br>
have bemoaned at length now, it is both rare and difficult to find an<br>
actual and/or accountable human at most of the large corporations that<br>
run so much of the modern Internet, and thus, I am greatful to have one<br>
more such contact in my back pocket, especially given that you have already<br>
demonstrated that you both care and will take at least some action in<br>
response to serious ongoing situations such as this one. I thank you,<br>
and only ask that you please stay healthy and do not seek employment<br>
elsewhere, at least until my own demise or until the sun goes nova,<br>
whichever comes first.<br>
<br>
<br>
Regards,<br>
rfg<br>
<br>
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