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I wonder how this fits in with AT&T’s SLA commitments? How can you audit your SLA without the RFOs?<br>
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<div id="AppleMailSignature" dir="ltr"> -mel beckman</div>
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On Jan 18, 2019, at 9:28 AM, Victor Breen <<a href="mailto:victor@impulse.net">victor@impulse.net</a>> wrote:<br>
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<p style="margin-top:0;margin-bottom:0"><span style="font-size: 10pt;">Well, I guess it's nice to know we're not the only ones getting that treatment. I'll have to see about this "gold status" you speak of.</span><br>
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<span style="font-size:9pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:10pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:9pt">-- </span><br style="font-family:"courier new",courier,monaco,monospace,sans-serif; font-size:small">
<span style="font-size:9pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:10pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:9pt">Victor Breen | <a href="mailto:victor@impulse.net">victor@impulse.net</a></span><br style="font-family:"courier new",courier,monaco,monospace,sans-serif; font-size:small">
<span style="font-size:9pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:10pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:9pt">Sr. Engineer | Impulse Advanced Communications</span><br style="font-family:"courier new",courier,monaco,monospace,sans-serif; font-size:small">
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:9pt">main 805.456.5800 | <a href="http://www.impulse.net">www.impulse.net</a></span><br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Kaiser, Erich <<a href="mailto:erich@gotfusion.net">erich@gotfusion.net</a>><br>
<b>Sent:</b> Friday, January 18, 2019 8:17:39 AM<br>
<b>To:</b> Victor Breen<br>
<b>Cc:</b> <a href="mailto:nanog@nanog.org">nanog@nanog.org</a><br>
<b>Subject:</b> Re: AT&T starting to charge for RFOs on ASE tail circuits?</font>
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<div dir="ltr">Yes we have seen that response in the past on RFOs. Most of these random outages are maintenance for moving fiber due to construction and they do not tell you when it is going to happen, we have been complaining about this for the past year
to them. Every other carrier issues a maintenance notification (most of the time), for some reason they do not feel it is necessary and blame the ASE product.</div>
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<div dir="ltr">We are now a gold status customers so the support has gotten better. We are 2 months into it so we will see long term how it will work out.</div>
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<div dir="ltr">Dealing with them has been frustrating for sure...<br>
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<div dir="ltr"><span style="font-size:12.8px">Erich Kaiser</span>
<div style="font-size:12.8px">The Fusion Network</div>
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<div dir="ltr">On Fri, Jan 18, 2019 at 9:19 AM Victor Breen <<a href="mailto:victor@impulse.net">victor@impulse.net</a>> wrote:<br>
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<p style="margin-top:0px; margin-bottom:0px">Hey All,</p>
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<p style="margin-top:0px; margin-bottom:0px">I just caught wind from multiple support reps of ours that AT&T is now demanding payment to get an RFO. As in, our folks are calling up AT&T to see why a particular tail circuit was down for whatever period of time
and has since come back up with no clear utility power issue or backhoe fade to explain it. The response they get is that an RFO is billable and they have been asked to accept the charge to proceed (which they have rightly rejected thus far). This is the first
time I've heard of this happening with any of our last-mile transport providers.</p>
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<p style="margin-top:0px; margin-bottom:0px">I'm very curious, has anyone else experienced this lately with AT&T or any other carriers?</p>
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<span style="font-size:9pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:10pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:9pt">-- </span><br style="font-family:"courier new",courier,monaco,monospace,sans-serif; font-size:small">
<span style="font-size:9pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:10pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:9pt">Victor Breen | <a href="mailto:victor@impulse.net" target="_blank">victor@impulse.net</a></span><br style="font-family:"courier new",courier,monaco,monospace,sans-serif; font-size:small">
<span style="font-size:9pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:10pt"></span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:9pt">Sr. Engineer | Impulse Advanced Communications</span><br style="font-family:"courier new",courier,monaco,monospace,sans-serif; font-size:small">
<span style="font-family:Calibri,Helvetica,sans-serif; font-size:9pt"><a href="http://www.impulse.net" target="_blank">www.impulse.net</a></span><br>
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