<style>@font-face{font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}</style><font face="Calibri"><p dir="ltr">Same situation with us. We have dozens of circuits with them as a result of that acquisition and the previous ACI acquisition of Canopco and OneConnect.</p>
<p dir="ltr">Not impressed. Not a happy customer. Already flipping to alternatives.</p>
<br><br>On December 2, 2018, at 5:31 PM, Clayton Zekelman <clayton@mnsi.net> wrote:<br><br><br></font><html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div><br></div><div id="AppleMailSignature">GTT is rapidly losing any good will they've had with us over the past number of years.</div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">We just got hit with that regulatory recovery fee too, and they totally screwed up the transfer of billing operations when they bought our colo provider, Accelerated Connections (which used to be an awesome company) in Toronto.</div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature"><br>Sent from my iPhone</div><div><br>On Dec 2, 2018, at 5:11 PM, Matt Harris <<a href="mailto:matt@netfire.net">matt@netfire.net</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr"><div class="gmail_quote"><div dir="ltr">On Sun, Dec 2, 2018 at 4:06 PM Brandon Wade via NANOG <<a href="mailto:nanog@nanog.org">nanog@nanog.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div>We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions. </div><div><br></div><div>-Brandon</div><div class="m_577768375292921506ydp220a162cyahoo-style-wrap" style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px"></div></div></blockquote></div><div><br></div><div>Yupp, on my GTT IP transit bill as well. </div><div><br></div>This is how telecomm companies pad out their margins these days. You don't even want to know the % of my bill that is just "fees" I'm paying Level3 on a wave circuit. At this point I won't sign for service without knowing exactly what I'll be paying in terms of fees and surcharges and such - there's some stuff you can't avoid on some types of circuits, but for the most part, it's all just padding out their margins. <br clear="all"><div><br></div><div>Take care,</div><div>Matt</div><div><br></div></div>
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