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<title>RE: Hotmail NOC Contact</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ve seen similar things when hotmail users are sending emails
to some of our users but it bounces back to them within their network.
Generally it was DNS related. After having about 3 correspondences with them they
end up fixing it. From what I remember they were sending to the A record and
not the MX record.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>/r<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason J. W.
Williams [mailto:williamsjj@digitar.com] <br>
<b>Sent:</b> Wednesday, April 02, 2008 6:13 PM<br>
<b>To:</b> Raymond L. Corbin; nanog@merit.edu<br>
<b>Subject:</b> RE: Hotmail NOC Contact<o:p></o:p></span></p>
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<p style='margin-bottom:12.0pt'><span style='font-size:10.0pt'>Hi Raymond,<br>
<br>
It's @hotmail.com/@live.com/@msn.com addresses sending to our users. The
senders get a 554 error from Hotmail with no description. Our logs on our side
are clean, so its a bit of a blackbox. We need some insight from Hotmail's
side. Thank you also for the link.<br>
<br>
-J<br>
<br>
________________________Jason J. W. WilliamsCOO/CTO,
DigiTarhttp://www.digitar.com<br>
Voice: 208.343.8520Mobile: 208.863.0727FAX: 208.322-8522<br>
E-mail: williamsjj@digitar.comXMPP/Jabber: williamsjj@digitar.com<br>
<br>
<br>
<br>
-----Original Message-----<br>
From: Raymond L. Corbin [<a href="mailto:rcorbin@hostmysite.com">mailto:rcorbin@hostmysite.com</a>]<br>
Sent: Wed 4/2/2008 3:45 PM<br>
To: Jason J. W. Williams; nanog@merit.edu<br>
Subject: RE: Hotmail NOC Contact<br>
<br>
Try<br>
<br>
<br>
<br>
<a href="https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts">https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts</a><br>
<br>
<br>
<br>
Is it hotmail users sending your users emails that are being rejected, or is it
your users sending hotmail emails that end up rejected?<br>
<br>
<br>
<br>
/r<br>
<br>
<br>
<br>
From: owner-nanog@merit.edu [<a href="mailto:owner-nanog@merit.edu">mailto:owner-nanog@merit.edu</a>]
On Behalf Of Jason J. W. Williams<br>
Sent: Wednesday, April 02, 2008 5:31 PM<br>
To: nanog@merit.edu<br>
Subject: Hotmail NOC Contact<br>
<br>
<br>
<br>
Hey All,<br>
<br>
Does anyone have a good contact number for the Hotmail NOC? We've got e-mails
from Hotmail to some of our customers being returned the Hotmail sender with a
554 error message fairly regularly. Our logs aren't showing any rejections, so
we need to talk to Hotmail and find out what the 554 means on their side
(there's no error description). Any help is greatly appreciated.<br>
<br>
-J<br>
<br>
________________________<br>
Jason J. W. Williams<br>
COO/CTO, DigiTar<br>
<a href="http://www.digitar.com">http://www.digitar.com</a><br>
Voice: 208.343.8520<br>
Mobile: 208.863.0727<br>
FAX: 208.322-8522<br>
E-mail: williamsjj@digitar.com<br>
XMPP/Jabber: williamsjj@digitar.com<br>
<br>
!SIG:47f3fe96285631435346667!</span><o:p></o:p></p>
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