<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV>Apologies to the list, but, I'm at Witts End on this problem.</DIV><DIV><BR class="khtml-block-placeholder"></DIV>Can someone from SBCGLOBAL with 1/2 a clue please contact me?<DIV><BR class="khtml-block-placeholder"></DIV><DIV>I'm seeing an issue between dist4-g9-3.pltnca.sbcglobal.net and</DIV><DIV>bras2-g9-0.pltnca.sbcglobal.net with intermittent complete packet</DIV><DIV>loss...</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><FONT class="Apple-style-span" face="Courier"> Matt's traceroute [v0.54]</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier">owen Fri Sep 1 08:56:21 2006</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier">Keys: D - Display mode R - Restart statistics Q - Quit</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> Packets Pings</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier">Hostname %Loss Rcv Snt Last Best Avg Worst</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> 1. delong-sjca-02-e1.delong.sj.ca.us 1% 509 511 1 1 4 118</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> 2. zy652-a.delong.sj.ca.us 1% 509 511 2 1 2 11</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> 3. sms0.sc.meer.net 2% 503 511 232 21 180 1332</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> 4. metro2-transit.sc.svcolo.com 1% 505 511 241 22 178 1343</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> 5. 339.ge-5-1-1.er10a.sjc2.us.above.ne 2% 502 511 175 21 193 1344</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> 6. so-2-0-0.mpr3.sjc2.us.above.net 3% 499 510 107 21 182 1307</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> 7. so-3-0-0.mpr2.sjc7.us.above.net 4% 494 510 118 21 181 1316</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> 8. ex2-p4-1.eqsjca.sbcglobal.net 2% 504 510 140 21 188 1345</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"> 9. bb1-p6-0.crscca.sbcglobal.net 2% 500 510 364 23 189 1256</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier">10. bb2-p5-0.pltnca.sbcglobal.net 2% 503 510 193 24 183 1275</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier">11. dist4-g9-3.pltnca.sbcglobal.net 5% 487 510 192 24 176 1292</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier">12. bras2-g9-0.pltnca.sbcglobal.net 46% 276 510 140 25 190 1323</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier">13. adsl-69-105-41-206.dsl.pltn13.pacbe 49% 264 510 107 33 191 1094</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier">14. adsl-69-105-74-210.dsl.pltn13.pacbe 49% 263 510 45 35 200 1266</FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"><BR class="khtml-block-placeholder"></FONT></DIV><DIV><FONT class="Apple-style-span" face="Courier"><BR class="khtml-block-placeholder"></FONT></DIV><DIV>I am seeing this problem from multiple locations when trying to reach</DIV><DIV>destination 69.105.74.210.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Your technical support department refuses to escalate the issue unless</DIV><DIV>I can come up with the DSL phone number for the affected customer.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I can be reached at 408-921-6984.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Owen</DIV><DIV><BR class="khtml-block-placeholder"></DIV></BODY></HTML>