<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<title>Network Operations Metrics</title>
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi John,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I think that folly never developed into
anything.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Pete may have better info.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Best,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Alan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> john jones
[mailto:jonesy@everestkc.net] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, January 07, 2005
6:42 AM<br>
<b><span style='font-weight:bold'>To:</span></b> alan@routingloop.com<br>
<b><span style='font-weight:bold'>Cc:</span></b> pete@kruckenberg.com;
nanog@merit.edu<br>
<b><span style='font-weight:bold'>Subject:</span></b> Network Operations
Metrics</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Alan
and Pete, </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>am
looking for some network</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>metrics or industry averages and
came across your thread of some time ago. You referenced some</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>measurement</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>metrics
such as those listed below. I am looking for industry standards to look
through and base some investigations on, do you know of</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>any
published key standards that are</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>available to use in research and
analysis?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>jonesy</span></font><o:p></o:p></p>
<p><font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Peering
and Transit Cost</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Peering
and Transit Cost / bit</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Revenue</span></font>
<br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Revenue/bit</span></font>
<br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Change
Management Practices and Successes</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Outages</span></font>
<br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Ave
Uptime/Device by Type</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Ave
# Trouble Tickets / Time</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Customer</span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Turnips/Month</span></font>
<br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Customer
Call hold times and call lengths</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Peering
BW </span></font><br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Peering
Utilization</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Average
Backbone Circuit Utilization</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Peak
Backbone Circuit Utilization [maybe P95 of circuits, or top 20 busy]</span></font>
<br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Packet
Loss and Latency within network</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Packet
Loss and Latency outside of network on Internet</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Devices
managed</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>#
of employees required</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Ave
# of employees / device</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Capex
$$ / POP</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Capex
$$ / bit or bps</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Traffic/Pop</span></font>
<br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>dialup</span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>hold
times</span></font> <br>
<font size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'>·</span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font>
<font size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Ave
Packet Size</span></font> <o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</div>
</body>
</html>