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<TITLE>RE: PacBell Security/Abuse contact</TITLE>
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<P> <FONT SIZE=2>Does anyone have an opinion on a decent ISP out there that's proven to work with the customer during a DDOS storm?</FONT></P>
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<P><FONT SIZE=2>Rick Cheung</FONT>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Jeremy T. Bouse [<A HREF="mailto:Jeremy.Bouse@undergrid.net">mailto:Jeremy.Bouse@undergrid.net</A>]</FONT>
<BR><FONT SIZE=2>Sent: Monday, March 25, 2002 2:46 PM</FONT>
<BR><FONT SIZE=2>To: nanog@merit.edu</FONT>
<BR><FONT SIZE=2>Subject: Re: PacBell Security/Abuse contact</FONT>
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<P> <FONT SIZE=2>More specifically I belive this is a Distributed Reflection DoS</FONT>
<BR><FONT SIZE=2>like what hit GRC.COM back on Jan 11th... Basically a flood of SYN</FONT>
<BR><FONT SIZE=2>packets to well known ports from IPs which appear to be spoofed. I've</FONT>
<BR><FONT SIZE=2>actually been riding it out now for over 2 weeks...</FONT>
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<P> <FONT SIZE=2>The tech support is completely inept and trying to contact</FONT>
<BR><FONT SIZE=2>security/abuse is pointless. Final realization of this was when I was</FONT>
<BR><FONT SIZE=2>investigating another PacBell customers box which had been compromised</FONT>
<BR><FONT SIZE=2>via another PacBell customer machine. After the forensics to get back</FONT>
<BR><FONT SIZE=2>logs and track the intrusion I tried contacting PacBell to no avail and</FONT>
<BR><FONT SIZE=2>then resulting it tryin to get in contact with their customer directly.</FONT>
<BR><FONT SIZE=2>Which I managed to do and resolve the issue... I've never dealt with</FONT>
<BR><FONT SIZE=2>such an inept company before.</FONT>
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<P> <FONT SIZE=2>Jeremy</FONT>
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<P><FONT SIZE=2>On Mon, Mar 25, 2002 at 11:18:23AM -0800, Daniel M. Spielman wrote:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> At 11:11 PM 3/24/2002 -0800, you wrote:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> > Anyone have a telephone number that can reach a live person</FONT>
<BR><FONT SIZE=2>> >within Pacific Bell's Security/Abuse department? PacBell's technical</FONT>
<BR><FONT SIZE=2>> >support is completely inept with trying to help their customers when</FONT>
<BR><FONT SIZE=2>> >under any form of network attack other than passing you to a toll-free</FONT>
<BR><FONT SIZE=2>> >number which informs you to send email to an address that goes without</FONT>
<BR><FONT SIZE=2>> >answer.</FONT>
<BR><FONT SIZE=2>> ></FONT>
<BR><FONT SIZE=2>> > Respectfully,</FONT>
<BR><FONT SIZE=2>> > Jeremy T. Bouse</FONT>
<BR><FONT SIZE=2>> > UnderGrid Network Services</FONT>
<BR><FONT SIZE=2>> I've had a similar experience with their tech team. I was being </FONT>
<BR><FONT SIZE=2>> dos'd from a college in Chicago so I contacted them to have it filtered out </FONT>
<BR><FONT SIZE=2>> and they had no idea what I meant. They suggested I email the Admin at the </FONT>
<BR><FONT SIZE=2>> college to get it resolved. I started screaming at them how am i going to </FONT>
<BR><FONT SIZE=2>> email someone when I am being attacked. Then they transferred me to their </FONT>
<BR><FONT SIZE=2>> supervisor who was even more inept then they were. Frankly i gave up and </FONT>
<BR><FONT SIZE=2>> just waited out the dos attack which lasted 2 1/2 days. </FONT>
<BR><FONT SIZE=2>> </FONT>
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