Best TAC Services from Equipment Vendors

Thu Mar 7 11:08:17 UTC 2024

* I am biased, I’m from Arista * but having said that have you guys experienced Arista TAC? Not propaganda, I truly see it very differently. 
As you guys said scale may change things down the road, but at the current scale it’s still an engineer that answers your call, straight away.

Sent from my iPhone

> On 7 Mar 2024, at 08:15, Giorgio Bonfiglio via NANOG <nanog at nanog.org> wrote:
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>> On 7 Mar 2024, at 06:50, Saku Ytti <saku at ytti.fi> wrote:
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>> The last case is so common that every first-line adopts the strategy of 'pinging' you, regardless how good and clear information you provide, they ask some soft-ball question, to see if you're still engaged.
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> No way - I never understood why HP and VMware support would call me 12/24 hours after I raised a case, essentially read it back to me and conclude with ‘okay assigning to an engineer now’. I last dealt with either of them 7 years ago but things haven’t likely changed.
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> This is it, to check if I’m still there! Quite absurd though to create a dependency on a phone call to start working on a support case for which I selected the email/portal contact method if you ask me though.
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> G