AWS WAF list

Fri Feb 16 17:18:26 UTC 2024

Justin H. wrote:
> Hello,
>
> We found out recently that we are on the HostingProviderIPList (found 
> here 
> https://docs.aws.amazon.com/waf/latest/developerguide/aws-managed-rule-groups-ip-rep.html) 
> at AWS and it's affecting our customers' access to various websites.  
> We are a datacenter, and a hosting provider, but we have plenty of 
> enterprise customers with eyeballs.
>
> We're finding it difficult to find a technical contact that we can 
> reach since we're not an AWS customer.  Does anyone have a contact or 
> advice on a solution?
Sadly we're not getting any traction from standard AWS support, and end 
users of the WAF list like Reddit and Eventbrite are refusing to 
whitelist anyone.  Does anyone have any AWS contacts that might be able 
to assist?  Our enterprise customers are becoming more and more impacted.

Justin H.