Rogers Outage Canada

Mon Jul 11 19:45:51 UTC 2022

341,296 have signed. Let’s get to 500,000!
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On Mon, Jul 11, 2022 at 3:44 PM L F <liz.fazekas at gmail.com> wrote:

> FYI --- this is now making email rounds and is available to view and sign
> on CHANGE.ORG
>
>
>
> On Friday, Rogers experienced its second nationwide outage in as many
> years. Hundreds of thousands of Canadians were unable to access internet
> and cell services for hours, despite paying some of the highest fees in the
> world. Petition starter Celina is calling on the CRTC to protect Canadians
> from exorbitant cell and internet fees and more than 275,000 frustrated
> Canadians have joined her. You can show your support by signing the
> petition now.
>
> <https://click.e.change.org/f/a/apTbTnAR7N3DW6NYQSfVMw~~/AANj1QA~/RgRkruHwP4StAWh0dHBzOi8vd3d3LmNoYW5nZS5vcmcvcC9jdXRjZWxsY29zdHMtY2FuYWRpYW5zLWFyZS1iZWluZy1zY2FtbWVkLXRlbGwtdGhlLWNydGMtd2UtZGVtYW5kLWxvd2VyLWNlbGwtcGhvbmUtc2VydmljZS1jcnRjZW5nL3NpZ24_Y3NfdGs9QWp0bEtmZjYtX3hBU215WDFXSUFBWGljeXl2TnlRRUFCRjhCdkdKalZUd09fUklzdEFXSnBOV19PMVklM0QmcHQ9QVZCbGRHbDBhVzl1QU5WTDJRQUFBQUFBWXN4YzdJRG5PWWRqWkRkaU9URm1OQSUyNTNEJTI1M0Qmc291cmNlX2xvY2F0aW9uPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fY2FtcGFpZ249NjJiOWYzZDM2MzA0NGVhMWJhYWNmYmFkZDM2MjFiOTgmdXRtX2NvbnRlbnQ9aW5pdGlhbF92MF8wXzImdXRtX21lZGl1bT1lbWFpbCZ1dG1fc291cmNlPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fdGVybT1jc1cDc3BjQgpiu_VczGKYxTR0UhBkbnBjb25AZ21haWwuY29tWAQAAAAC>
> *Canadians Are Being SCAMMED - Tell the CRTC We Demand Better Cell Phone
> Service!
> <https://click.e.change.org/f/a/apTbTnAR7N3DW6NYQSfVMw~~/AANj1QA~/RgRkruHwP4StAWh0dHBzOi8vd3d3LmNoYW5nZS5vcmcvcC9jdXRjZWxsY29zdHMtY2FuYWRpYW5zLWFyZS1iZWluZy1zY2FtbWVkLXRlbGwtdGhlLWNydGMtd2UtZGVtYW5kLWxvd2VyLWNlbGwtcGhvbmUtc2VydmljZS1jcnRjZW5nL3NpZ24_Y3NfdGs9QWp0bEtmZjYtX3hBU215WDFXSUFBWGljeXl2TnlRRUFCRjhCdkdKalZUd09fUklzdEFXSnBOV19PMVklM0QmcHQ9QVZCbGRHbDBhVzl1QU5WTDJRQUFBQUFBWXN4YzdJRG5PWWRqWkRkaU9URm1OQSUyNTNEJTI1M0Qmc291cmNlX2xvY2F0aW9uPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fY2FtcGFpZ249NjJiOWYzZDM2MzA0NGVhMWJhYWNmYmFkZDM2MjFiOTgmdXRtX2NvbnRlbnQ9aW5pdGlhbF92MF8wXzImdXRtX21lZGl1bT1lbWFpbCZ1dG1fc291cmNlPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fdGVybT1jc1cDc3BjQgpiu_VczGKYxTR0UhBkbnBjb25AZ21haWwuY29tWAQAAAAC>*
>
> *276,541 have signed* Celina London’s petition. Let’s get to 300,000!
> Sign now with a click
> <https://click.e.change.org/f/a/p3sYjweM2cnYRV3CmS3wvA~~/AANj1QA~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~~>
>
> CANADIANS ARE BEING SCAMMED!
>
> Here in Canada we pay extremely high prices for our cell phones and cable
> in comparison to countries like Australia, United Kingdom and United States
> of America.
>
> As of August 2019, a plan with 30GB data from Australia’s Vodafone network
> is $45. In Canada, major providers like Rogers and Telus charge $95 for
> 20GB at max speed.
>
> This is unethical and not okay. It’s time we stand up for our hard-earned
> dollars and demand limitations be put in place to stop the wallet gouging
> of hard-working Canadians. We must force our telecommunications companies
> to provide Canadians better service for the astronomically high price
> they’re forced to pay for what is a necessity to function in our high-tech
> society in 2019.
>
> Please act now and sign your name below to show the CRTC (Canadian
> Radio-Television and Telecommunications Commission) that we’ve had ENOUGH
> and demand a change to our current telecommunications laws and regulations
> to implement a limit on price and an immediate increase in service provided
> for both existing and new customers.
>
> Once you’ve signed please take the time to share with your friends and
> family as this affects us all and together we can make a big difference and
> be heard!
>
> Thank you!
>
> Celina London - concerned and annoyed Canadian.
>
>
> Sign now with a click
> <https://click.e.change.org/f/a/p3sYjweM2cnYRV3CmS3wvA~~/AANj1QA~/RgRkruHwP4SxAWh0dHBzOi8vd3d3LmNoYW5nZS5vcmcvcC9jdXRjZWxsY29zdHMtY2FuYWRpYW5zLWFyZS1iZWluZy1zY2FtbWVkLXRlbGwtdGhlLWNydGMtd2UtZGVtYW5kLWxvd2VyLWNlbGwtcGhvbmUtc2VydmljZS1jcnRjZW5nL3NpZ24tbm93P2NzX3RrPUFqdGxLZmY2LV94QVNteVgxV0lBQVhpY3l5dk55UUVBQkY4QnZHSmpWVHdPX1JJc3RBV0pwTldfTzFZJTNEJnB0PUFWQmxkR2wwYVc5dUFOVkwyUUFBQUFBQVlzeGM3SURuT1lkalpEZGlPVEZtTkElMjUzRCUyNTNEJnNvdXJjZV9sb2NhdGlvbj1hYV9hdWdtZW50ZWRfc2lnbl9hc2smdXRtX2NhbXBhaWduPTYyYjlmM2QzNjMwNDRlYTFiYWFjZmJhZGQzNjIxYjk4JnV0bV9jb250ZW50PWluaXRpYWxfdjBfMF8yJnV0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1hYV9hdWdtZW50ZWRfc2lnbl9hc2smdXRtX3Rlcm09Y3NXA3NwY0IKYrv1XMximMU0dFIQZG5wY29uQGdtYWlsLmNvbVgEAAAAAg~~>
>
> Visit petition page
> <https://click.e.change.org/f/a/apTbTnAR7N3DW6NYQSfVMw~~/AANj1QA~/RgRkruHwP4StAWh0dHBzOi8vd3d3LmNoYW5nZS5vcmcvcC9jdXRjZWxsY29zdHMtY2FuYWRpYW5zLWFyZS1iZWluZy1zY2FtbWVkLXRlbGwtdGhlLWNydGMtd2UtZGVtYW5kLWxvd2VyLWNlbGwtcGhvbmUtc2VydmljZS1jcnRjZW5nL3NpZ24_Y3NfdGs9QWp0bEtmZjYtX3hBU215WDFXSUFBWGljeXl2TnlRRUFCRjhCdkdKalZUd09fUklzdEFXSnBOV19PMVklM0QmcHQ9QVZCbGRHbDBhVzl1QU5WTDJRQUFBQUFBWXN4YzdJRG5PWWRqWkRkaU9URm1OQSUyNTNEJTI1M0Qmc291cmNlX2xvY2F0aW9uPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fY2FtcGFpZ249NjJiOWYzZDM2MzA0NGVhMWJhYWNmYmFkZDM2MjFiOTgmdXRtX2NvbnRlbnQ9aW5pdGlhbF92MF8wXzImdXRtX21lZGl1bT1lbWFpbCZ1dG1fc291cmNlPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fdGVybT1jc1cDc3BjQgpiu_VczGKYxTR0UhBkbnBjb25AZ21haWwuY29tWAQAAAAC>
>
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> <https://click.e.change.org/f/a/pbTbHw7ifps5zEHVN4Z5sQ~~/AANj1QA~/RgRkruHwP0TzaHR0cHM6Ly93d3cuY2hhbmdlLm9yZy9zdGFydC1hLXBldGl0aW9uP2NzX3RrPUFqdGxLZmY2LV94QVNteVgxV0lBQVhpY3l5dk55UUVBQkY4QnZHSmpWVHdPX1JJc3RBV0pwTldfTzFZJTNEJnV0bV9jYW1wYWlnbj02MmI5ZjNkMzYzMDQ0ZWExYmFhY2ZiYWRkMzYyMWI5OCZ1dG1fY29udGVudD1pbml0aWFsX3YwXzBfMiZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9YWFfYXVnbWVudGVkX3NpZ25fYXNrJnV0bV90ZXJtPWNzVwNzcGNCCmK79VzMYpjFNHRSEGRucGNvbkBnbWFpbC5jb21YBAAAAAI~>*
>
> The person (or organization) who started this petition is not affiliated
> with Change.org. Change.org did not create this petition and is not
> responsible for the petition content.
>
> On Mon, Jul 11, 2022 at 5:40 AM Jon Sands <fohdeesha at gmail.com> wrote:
>
>> Given the outage was so bad it was disrupting select E911 services
>> nationwide for something like 24+ hours, it's great to see such an in depth
>> analysis and plan of action to prevent such things in the future. bravo
>> rogers
>>
>> On 7/10/2022 2:55 PM, L F wrote:
>>
>> fyi - see BOLD.
>>
>> A Message from Rogers President and CEO
>>
>>
>> Dear Valued Customer,
>>
>> As you know, we experienced a service outage across the Rogers, Fido,
>> Chatr and Cityfone wireless networks on Friday.
>>
>> I am reaching out to share that our services have been restored, and our
>> networks and systems are close to fully operational. Our technical teams
>> are continuing to monitor for any remaining intermittent issues. I also
>> want to outline an action plan we are putting in place to address what
>> happened.
>>
>> I want to share what we know about what happened on Friday. We now
>> believe *we’ve narrowed the cause to a network system failure following
>> a maintenance update in our core network, which caused some of our routers
>> to malfunction. We disconnected the specific equipment and redirected
>> traffic,* which allowed our network and services to come back online
>> over time as we managed traffic volumes returning to normal levels.
>>
>>
>>
>> On Sat, Jul 9, 2022 at 9:09 PM L F <liz.fazekas at gmail.com> wrote:
>>
>>>
>>> Lest we ALL MOVE ON….
>>>
>>>
>>> Yes he said
>>>
>>> “RETARD” =
>>>
>>> The delay in processing the current status of a Situation…
>>>
>>>
>>> Lets move on to bigger n scarier Post mortems:
>>>
>>>
>>> Was This or Was this NOT
>>>
>>> A CYBERATTACK ???
>>>
>>> Done.
>>>
>>> Lets deal with REAL threats not PC references.
>>>
>>> Time to evaluate n re eval Our NTS!!
>>>
>>> Veni vidi vici 2022
>>>
>>>
>>>
>>>
>>> On Sat, Jul 9, 2022 at 5:01 PM Eric Kuhnke <eric.kuhnke at gmail.com>
>>> wrote:
>>>
>>>> Can we have a discussion with the list admins about a list member
>>>> appending a threat of violence to their outbound emails?  Whether serious
>>>> or not.
>>>>
>>>> Does this person need directions to some local mental healthcare
>>>> resources?
>>>>
>>>>
>>>> On Sat, 9 Jul 2022 at 08:48, Keith Medcalf <kmedcalf at dessus.com> wrote:
>>>>
>>>>>
>>>>> >I can't either, but the reality right now seems to be that 911 calls
>>>>> are
>>>>> >failing for anyone on a Rogers cellphone.
>>>>>
>>>>> This is par for the course.  These people chose to deal with Rogers
>>>>> despite knowing the consequences.  It is like if you bought a Rogers
>>>>> Snowblower and it did not work.  That would mean that people who bought the
>>>>> Rogers Snowblower will not be using it to get rid of the snow that is
>>>>> preventing them from leaving their house.
>>>>>
>>>>> Mutatis mutandis when Rogers is down things that are Rogers dependent
>>>>> will not work.
>>>>>
>>>>> Some people are so retarded it is astonishing!
>>>>>
>>>>> --
>>>>> (CAUTION) You are advised that if you attack my person or property,
>>>>> you will be put down in accordance with the provisions of section 34 & 35
>>>>> of the Criminal Code respectively.  If you are brandishing (or in
>>>>> possession) of a weapon then lethal force will be applied to your person in
>>>>> accordance with the law.  This means that your misadventures may end in
>>>>> your death.  Consider yourself cautioned and govern your actions
>>>>> appropriately.
>>>>>
>>>>> >-----Original Message-----
>>>>> >From: NANOG <nanog-bounces+kmedcalf=dessus.com at nanog.org> On Behalf
>>>>> Of
>>>>> >Eric Kuhnke
>>>>> >Sent: Friday, 8 July, 2022 13:34
>>>>> >To: jim deleskie <deleskie at gmail.com>
>>>>> >Cc: NANOG list <nanog at nanog.org>
>>>>> >Subject: Re: Rogers Outage Canada
>>>>> >
>>>>> >
>>>>> >I have seen anecdotal reports that the mobile network is in a half
>>>>> broken
>>>>> >state that phones remain registered to, so a 911 call will attempt and
>>>>> >then fail.
>>>>> >
>>>>> >
>>>>> >This is unlike what would happen if you had a US/Canada cellphone with
>>>>> >battery power but no SIM card in it that would search for any
>>>>> available
>>>>> >network in RF range for a 911 call if needed.
>>>>> >
>>>>> >
>>>>> >On Fri, 8 Jul 2022 at 12:31, jim deleskie <deleskie at gmail.com
>>>>> ><mailto:deleskie at gmail.com> > wrote:
>>>>> >
>>>>> >
>>>>> >       i cant see BGP taking out SS7.
>>>>> >
>>>>> >       -jim
>>>>> >
>>>>> >       On Fri, Jul 8, 2022 at 2:45 PM Snowmobile2004
>>>>> ><greenjosh6499 at gmail.com <mailto:greenjosh6499 at gmail.com> > wrote:
>>>>> >
>>>>> >
>>>>> >               According to Cloudflare Radar
>>>>> ><https://radar.cloudflare.com/asn/812?date_filter=last_24_hours> ,
>>>>> Rogers
>>>>> >BGP announcements spiked massively to levels 536,777% higher than
>>>>> normal
>>>>> >(343,601 vs 64 normally) just minutes before the outage. I would not
>>>>> be
>>>>> >surprised if this happened to be the culprit.
>>>>> >
>>>>> >               Regards,
>>>>> >               Josh Green
>>>>> >
>>>>> >               On Fri, Jul 8, 2022 at 2:19 PM Andrew Paolucci via
>>>>> NANOG
>>>>> ><nanog at nanog.org <mailto:nanog at nanog.org> > wrote:
>>>>> >
>>>>> >
>>>>> >                       In the early hours of the morning around 2-3am
>>>>> my modem
>>>>> >got hit with a configuration update that caused a DHCP release that
>>>>> >wasn't renewed for about two hours, after rollback the connection was
>>>>> >fine for 3 hours before this network wide outage.
>>>>> >
>>>>> >
>>>>> >                       Maybe a failed night time update was attempted
>>>>> again
>>>>> >during office hours, I've heard daytime guys are still WFH and night
>>>>> >shift is in building.
>>>>> >
>>>>> >
>>>>> >                       I expect we'll never get a real explanation.
>>>>> Rogers is
>>>>> >notorious for withholding any type of helpful or technical
>>>>> information.
>>>>> >
>>>>> >
>>>>> >                       Sent from my inoperable Rogers Mobile via
>>>>> emergency eSIM.
>>>>> >
>>>>> >
>>>>> >                       Regards,
>>>>> >
>>>>> >                       Andrew Paolucci
>>>>> >                       -------- Original Message --------
>>>>> >                       On Jul. 8, 2022, 1:48 p.m., Jay Hennigan <
>>>>> jay at west.net
>>>>> ><mailto:jay at west.net> > wrote:
>>>>> >
>>>>> >
>>>>> >                               On 7/8/22 07:44, Robert DeVita wrote:
>>>>> > Does anyone
>>>>> >have information on a widespread Rogers outage in Canada. I > have
>>>>> >customers with multiple sites down. There's discussion on the Outages
>>>>> >mailing list. Seems widespread, affecting all services, mobile, voice,
>>>>> >Internet. No cause or ETR posted yet. -- Jay Hennigan - jay at west.net
>>>>> ><mailto:jay at west.net>  Network Engineering - CCIE #7880 503 897-8550
>>>>> -
>>>>> >WB6RDV
>>>>> >
>>>>> >
>>>>> >
>>>>> >               --
>>>>> >
>>>>> >               Josh Green.
>>>>>
>>>>>
>>>>>
>>>>>
>>
>>
>> --
>> Jon Sands
>> MFI Labshttps://fohdeesha.com/
>>
>>

-- 
  Liz *******
416.660.5456
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