202212160543.AYC Re: eMail Conventions

Fri Dec 16 16:29:13 UTC 2022

> Most email clients assume that a change to the subject line (other than adding "Re:" to the front) indicates that the sender wants to discuss a new topic related to but meaningly different from the last.

When I managed a help desk, my users would constantly complain that they weren't receiving updates on their service tickets. I was able to verify that tickets were being updated and that the users were indeed receiving the e-mails ... however Outlook was sorting them into new conversations and then hiding them behind the "Focused" inbox. 

Sometimes you streamline your experience, other times you organize yourself into a bigger mess.

K