Disney+ Issues

Justin Krejci JKrejci at usinternet.com
Fri Apr 29 18:08:55 UTC 2022


I'd suggest you reach out to hosting company and have them mark the block(s) in question as re-allocated to your organization.  Also Neustar does support self-published geofeeds so you could also publish your own + leased IP space and them get them to subscribe to your list.


________________________________
From: NANOG <nanog-bounces+jkrejci=usinternet.com at nanog.org> on behalf of Norman Jester <nj at jester.mx>
Sent: Friday, April 29, 2022 12:21 PM
To: nanog at nanog.org
Subject: Re: Disney+ Issues

On Fri, Apr 29, 2022 at 6:07 AM Brian Turnbow <b.turnbow at twt.it> wrote:
>
> Hi Norman
> >Anyone from Disney+ here? If you can reply off-list I'd appreciate it. I have emailed every place I can think of to solve a geoip problem affecting hundreds of customers, no reply in weeks.
>
>
> Yeah we just went through the same thing.
> Many other providers in Italy have been impacted as well.
> Only way we found to resolve the issue was single customers opening tickets…
> We tried at the  provider level but were continuously rebuffed.
> The single customers opening TTs had it resolved in minutes and after a bunch did  the others were able to connect...
> If you do find a way to get it done on the provider level I would love to hear about it.
>
> Brian

We're having a heck of a time with this, customers are posting all
over social media about it etc.
The company who does their ip classification is Neustar and we have
been talking to them.
For some reason they do not comprehend the fact that companies in
these days must lease ip space
due to the shortages.  We are delegated ipv4 from a datacenter (in
addition to our own ip space) which
is all used for our eyeball network of home users.  They said "This ip
space is from a hosting company", which
it is not.. it's from a datacenter where some of our core gear
aggregates routes from all the carriers in that hotel.
We backhaul all data out to our pops all over San Diego and it ends up
in customers homes.

Ips are properly delegated, but they tag them as VPN and HOSTING when
they are not. Worse off, they said
they won't change it. I asked them if they monitored NANOG and they
didn't know what it was. Nice to know
the people making those decisions are not paying attention to the
network world and making those decisions that
affect many many people.  With great power comes great responsibility.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.nanog.org/pipermail/nanog/attachments/20220429/033d2a8d/attachment.html>


More information about the NANOG mailing list