Disney+ Issues
Nick Suan
nsuan at nonexiste.net
Fri Apr 29 15:09:14 UTC 2022
The fact that it even has to come to this idea is ridiculous but I wonder about the success of holding a normal customer account with repeat offending streaming services so you could report this, by proxy, /as/ a customer.
On Fri, Apr 29, 2022, at 8:38 AM, Josh Luthman wrote:
> >Disney+ appear to be the worst outfit at handling this kind of thing: They have no concept of a service provider
>
> Aren't all of them that way? That's been my experience. Their front line support often tells me to call my ISP.
>
> On Fri, Apr 29, 2022 at 9:35 AM Paul Thornton <paul at prt.org> wrote:
>> On 29/04/2022 14:22, Josh Luthman wrote:
>>
>> > Did you try:
>> >
>> > Disney+: E-mail them the trouble subnet at
>> > TechOps-Distribution at disneystreaming.com. Also,
>> > TechOps-Services at disneystreaming.com will probably be where that sends
>> > you. Another possible email is disneyplusispsupport at disneyplus.com.
>> >
>> > https://thebrotherswisp.com/index.php/geo-and-vpn/
>> >
>>
>> We too are having the same issue - started suddenly around 6-8 weeks ago
>> having worked fine for at least a year. I have no idea what they
>> changed. Based on my first hand knowledge, these E-mail addresses go
>> nowhere where anyone either can - or wants to - resolve issues.
>>
>> Disney+ appear to be the worst outfit at handling this kind of thing:
>> They have no concept of a service provider wanting them to update an
>> entire block - they are fixing this for individual customers who call
>> them but we are calling them weekly, and E-mailing regularly too; but go
>> around in circles where someone promises to call back having sorted it.
>> This never happens.
>>
>> They also appear to use some opaque geoloc service (who themselves don't
>> have a "you have this wrong" button) and really don't care that they are
>> making life difficult for their paying customers!
>>
>> We have to keep telling new customers variations of "Yes, this is
>> Disney's fault, no we can't fix it" which doesn't go down very well
>> because "It worked fine with my previous provider, it must be your
>> issue". Apart from suggesting they cancel their subscription because of
>> Disney's incompetence there's not much else we can do :(
>>
>> <rant mode>
>> I get that you have to appease rights holders and do this idiotic
>> geolocation thing, because they are still obsessed with geographical
>> boundaries in the 21st century. But if you are going to do this, can
>> you please damned well fix *your* screwups when you get it wrong in a
>> timely manner - or don't bother doing it at all.
>> </rant mode>
>>
>> Paul.
>>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.nanog.org/pipermail/nanog/attachments/20220429/a9553740/attachment.html>
More information about the NANOG
mailing list