Disney+ Issues

Nick Suan nsuan at nonexiste.net
Fri Apr 29 15:09:14 UTC 2022


The fact that it even has to come to this idea is ridiculous but I wonder about the success of holding a normal customer account with repeat offending streaming services so you could report this, by proxy, /as/ a customer. 

On Fri, Apr 29, 2022, at 8:38 AM, Josh Luthman wrote:
> >Disney+ appear to be the worst outfit at handling this kind of thing: They have no concept of a service provider
> 
> Aren't all of them that way?  That's been my experience.  Their front line support often tells me to call my ISP.
> 
> On Fri, Apr 29, 2022 at 9:35 AM Paul Thornton <paul at prt.org> wrote:
>> On 29/04/2022 14:22, Josh Luthman wrote:
>> 
>> > Did you try:
>> >
>> > Disney+: E-mail them the trouble subnet at 
>> > TechOps-Distribution at disneystreaming.com. Also, 
>> > TechOps-Services at disneystreaming.com will probably be where that sends 
>> > you. Another possible email is disneyplusispsupport at disneyplus.com.
>> >
>> > https://thebrotherswisp.com/index.php/geo-and-vpn/
>> >
>> 
>> We too are having the same issue - started suddenly around 6-8 weeks ago 
>> having worked fine for at least a year.  I have no idea what they 
>> changed.  Based on my first hand knowledge, these E-mail addresses go 
>> nowhere where anyone either can - or wants to - resolve issues.
>> 
>> Disney+ appear to be the worst outfit at handling this kind of thing: 
>> They have no concept of a service provider wanting them to update an 
>> entire block - they are fixing this for individual customers who call 
>> them but we are calling them weekly, and E-mailing regularly too; but go 
>> around in circles where someone promises to call back having sorted it.  
>> This never happens.
>> 
>> They also appear to use some opaque geoloc service (who themselves don't 
>> have a "you have this wrong" button) and really don't care that they are 
>> making life difficult for their paying customers!
>> 
>> We have to keep telling new customers variations of "Yes, this is 
>> Disney's fault, no we can't fix it" which doesn't go down very well 
>> because "It worked fine with my previous provider, it must be your 
>> issue".  Apart from suggesting they cancel their subscription because of 
>> Disney's incompetence there's not much else we can do :(
>> 
>> <rant mode>
>> I get that you have to appease rights holders and do this idiotic 
>> geolocation thing, because they are still obsessed with geographical 
>> boundaries in the 21st century.  But if you are going to do this, can 
>> you please damned well fix *your* screwups when you get it wrong in a 
>> timely manner - or don't bother doing it at all.
>> </rant mode>
>> 
>> Paul.
>> 
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