Disney+ Issues

Fri Apr 29 14:55:54 UTC 2022

As much as I hate legislation, more and more municipalities are levying 
a tax on streaming services.  I wonder how the taxing bodies would feel 
if they knew that the company doesn't even know where their customers are.

On 4/29/2022 8:38 AM, Josh Luthman wrote:
> >Disney+ appear to be the worst outfit at handling this kind of thing: 
> They have no concept of a service provider
>
> Aren't all of them that way?  That's been my experience. Their front 
> line support often tells me to call my ISP.
>
> On Fri, Apr 29, 2022 at 9:35 AM Paul Thornton <paul at prt.org 
> <mailto:paul at prt.org>> wrote:
>
>     On 29/04/2022 14:22, Josh Luthman wrote:
>
>     > Did you try:
>     >
>     > Disney+: E-mail them the trouble subnet at
>     > TechOps-Distribution at disneystreaming.com
>     <mailto:TechOps-Distribution at disneystreaming.com>. Also,
>     > TechOps-Services at disneystreaming.com
>     <mailto:TechOps-Services at disneystreaming.com> will probably be
>     where that sends
>     > you. Another possible email is
>     disneyplusispsupport at disneyplus.com
>     <mailto:disneyplusispsupport at disneyplus.com>.
>     >
>     > https://thebrotherswisp.com/index.php/geo-and-vpn/
>     >
>
>     We too are having the same issue - started suddenly around 6-8
>     weeks ago
>     having worked fine for at least a year.  I have no idea what they
>     changed.  Based on my first hand knowledge, these E-mail addresses go
>     nowhere where anyone either can - or wants to - resolve issues.
>
>     Disney+ appear to be the worst outfit at handling this kind of thing:
>     They have no concept of a service provider wanting them to update an
>     entire block - they are fixing this for individual customers who call
>     them but we are calling them weekly, and E-mailing regularly too;
>     but go
>     around in circles where someone promises to call back having
>     sorted it.
>     This never happens.
>
>     They also appear to use some opaque geoloc service (who themselves
>     don't
>     have a "you have this wrong" button) and really don't care that
>     they are
>     making life difficult for their paying customers!
>
>     We have to keep telling new customers variations of "Yes, this is
>     Disney's fault, no we can't fix it" which doesn't go down very well
>     because "It worked fine with my previous provider, it must be your
>     issue".  Apart from suggesting they cancel their subscription
>     because of
>     Disney's incompetence there's not much else we can do :(
>
>     <rant mode>
>     I get that you have to appease rights holders and do this idiotic
>     geolocation thing, because they are still obsessed with geographical
>     boundaries in the 21st century.  But if you are going to do this, can
>     you please damned well fix *your* screwups when you get it wrong in a
>     timely manner - or don't bother doing it at all.
>     </rant mode>
>
>     Paul.
>

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