Hurricane Ida updates

Tue Sep 7 18:19:36 UTC 2021

According to news reports, Cox communications has restored 85 percent of 
service in the Greater Baton Rouge area, but 60 percent of Greater New 
Orleans customers are still without internet. They assessed nearly 65 
miles of damages to their network infrastructure in the New Orleans area.

Cox statement:

"As previously announced, credits will be provided to all residential 
customers who experienced outages due to Hurricane Ida. Any late fee 
charges assessed during this time will be reversed, and customers will not 
be charged for damaged Cox owned equipment. Our Storm Assistance Plan is 
also available to temporarily suspend services for up to 6 months at no 
charge if a customer needs to leave their home but doesn’t need to move 
services to another address."

AT&T says their wireless network is operating normally in Louisiana. All 
wireline facilities remain online, although some continue to run on backup 
power. AT&T is waiving overage charges to provide unlimited talk, text and 
data in New Orleans through September 14, 2021.

https://about.att.com/pages/disaster_relief/storm_ida.html

T-Mobile and Sprint is waiving charges for talk, text, and unlimited data 
through September 10th in select Louisiana Parishes.

https://www.t-mobile.com/news/community/t-mobile-responds-to-hurricane-ida

Verizon says there are no longer any significant gaps in service anywhere 
throughout the storm-impacted areas in Louisiana. With commercial power 
restoration still potentially several weeks out, we will continue to 
maintain massive refueling and maintenance operations to ensure our 
permanent and temporary generators remain fully operational. There is 
still minor repair work to displaced antennas and damaged equipment.

Verizon is waiving charges for New Orleans customers with unlimited talk, 
text and data through September 10, 2021.

https://www.verizon.com/about/news/verizon-response-hurricane-ida