HBO Max Contact

Tue Oct 5 18:43:42 UTC 2021

We have just ran into this issue. We contacted Digital Elements and they let us know the issue is with Wind Scribe VPN service. Wind Scribe will randomly select client IP addresses and use that as the host IP. Of course, when they do that, it gets our IP addresses blocked. We have never implemented any kind of filtering, etc. on our network, we prefer to leave it open for the customers to use. Anyone have a good idea on how to prevent this from happening?

Thank you
Travis Garrison

-----Original Message-----
From: NANOG <nanog-bounces+tgarrison=netviscom.com at nanog.org> On Behalf Of Lukas Tribus
Sent: Tuesday, September 7, 2021 12:27 PM
To: Kevin McCormick <kmccormick at mdtc.net>
Cc: Nanog at nanog.org
Subject: Re: HBO Max Contact

Hello Kevin,

On Tue, 7 Sept 2021 at 16:57, Kevin McCormick <kmccormick at mdtc.net> wrote:
>
> HBO did respond to contact form page on website.
>
>
> They referred us to Digital Elements.

It's IP geolocation done right, as per the white-paper [1]:

- distrusting WHOIS data
- distrusting ISP provided data
- not providing any check/demo page
- not providing any contact information for victims (end users or ISPs)
- amazing real time updates based on ... things:

> Digital Element utilizes patented web-spidering technology and 20+ 
> proprietary methods to triangulate the location, connection speed, and 
> many other characteristics associated with an IP address. By combining this "inside-out" infrastructure analysis with "outside-in"
> user location feedback gleaned from a network of commercial partners 
> to improve and validate its response at a hyperlocal level 
> (city/postcode/ZIP+4), Digital Element can identify where the user 
> actually accesses the Internet down to the ISP’s end-point equipment.
> [...]
> "With such an extensive customer network performing more than 10 
> trillion IP lookups per month, the company is able to pick up IP 
> address reallocations the instant they occur, ensuring that data remains highly current and accurate."

And just to reiterate one more time:

> By combining this "inside-out" infrastructure analysis with "outside-in"
> user location feedback gleaned from a network of commercial partners 
> to improve and validate its response at a hyperlocal level 
> (city/postcode/ZIP+4), Digital Element can identify where the user 
> actually accesses the Internet down to the ISP’s end-point equipment.

and again:

> the company is able to pick up IP address reallocations the instant 
> they occur

's all good, man!

[1] https://www.digitalelement.com/wp-content/uploads/2020/06/IPGEO-myths-facts.pdf