massive facebook outage presently

Eric Kuhnke eric.kuhnke at
Mon Oct 4 20:33:04 UTC 2021

I am starting to see reports that in ISPs with very large numbers of
residential users, customers are starting to press the factory-reset
buttons on their home routers/modems/whatever, in an attempt to make
Facebook work. This is resulting in much heavier than normal first tier
support volumes. The longer it stays down the worse this is going to get.

On Mon, Oct 4, 2021 at 3:30 PM Jay Hennigan <jay at> wrote:

> On 10/4/21 12:11, bzs at wrote:
> >
> > Although I believe it's generally true that if a company appears
> > prominently in the news it's liable to be attacked I assume because
> > the miscreants sit around thinking "hmm, who shall we attack today oh
> > look at that shiny headline!" I'd hate to ascribe any altruistic
> > motivation w/o some evidence like even a credible twitter post (maybe
> > they posted that on FB? :-)
> I personally believe that the outage was caused by human error and not
> something malicious. Time will tell.
> However, if you missed the 60 Minutes piece, it was a former employee
> who spoke out with some rather powerful observations. I don't think that
> this type of worldwide outage was caused by an outside bad actor. It is
> certainly within the realm of possibility that it was an inside job.
> In other news:
> --
> Jay Hennigan - jay at
> Network Engineering - CCIE #7880
> 503 897-8550 - WB6RDV
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